UX Parcel - Hacienda Heights

I was skeptical to try this place at first because of the reviews, but still gave it a try. Great experience. The lady,Ms Lin, was so helpful, friendly, and helped me saved shipping cost by recommending me to use different packaging. She even helped me with packing. My experience with the service was really great. She answered my questions about custom and delivery. My package arrived to the recipient in Taiwan within 5 days. The store is also open on weekends Strongly recommended A+++

The company delivered the wrong package to my friend (an address in Taipei with totally different first/last name on the shipping slip was sent to my friend who lived in Taichung city) and requested the extra charges with wrong shipping information on the shipping slip. This was my first shipping order and definitely the last! Meanwhile, UX Parcel provided the most expensive insurance had calculated and written down by hand, I paid because I was told that there's only USD100 for lost or damaged package.

It was my first experience sending a package through UX Parcel to Taiwan. It costed me $14 which was a great saving. I was quoted over $100 by other sources. Since it was my first experience, I did make some mistakes in the packaging/declaration form. Winnie was indeed very patient helping me through the process. Have to say she is indeed an asset to UX Parcel. Highly recommended UX Parcel should you have package to send to Taiwan.

Horrible customer service! The opening hours they posted is 5pm. I got there at 4:57pm. The door has been locked. They told me they will lock the door 5 mins earlier. As I insist, they opened the door to take my package with bad attitude. The lady named Elaine told me to come early next time. I got there 3 mins before the time they should close the door. And I have already filed all the paperwork online. It won't take them much time to do it. Later on I have a disagreement with how they measure the package. Their attitude just got even worse. I've been using their services for the past 6 months. Every time when they measure the package, it just came up 1-2 inches difference on each side. The total price went up about $20-30. I wasn't care about the price difference before but today I wanna know how they measure it and why there's measurements difference every time. Even what I measured is the same as dimension written on the box. The guy named Jerry got so impatient. He told me if I didn't agree with what they measured, just leave. When I told them I will report this to their company, Jerry increased his voice and ask me do whatever I want. He doesn't give a damn about it. I called their company line right after I walked out of their store. I didn't feel the lady answered me cared about this. This is how they do business. Close the door before their business hours. Bad attitude. Incredibly impatient. You can't reason with them. They don't need your business. I get it. I won't use their serivce anymore.

Fast and inexpensive shipping to Taiwan. Staff was a littlw confused with rules of sending masks to Taiwan, but masks got there without problen

Poorest customer service ever .... First time here and clerk yelled at me to go wait outside. Only went inside because the person on the phone told me I could get some delivery box from them to package my items. Didn't expect this kind of service from them. Will not come back.

Worst customer service, the lady in the front has bad attitude

Guy in the shop were very helpful.