Customer Lobby

Trent was very professional, informative, & efficient with our allotted time slot. He is definitely an asset to your company.

Allegra Lundy was my Customer Lobby account manager and she was always on top of any questions I had and any changes I want to make to my account. Overall, I had a great experience with customer lobby and they increased my company's reviews by over 308%! They also have a great repeat customer campaign that are top quality. I had one sent to me every month to make sure that the images I uploaded looked great and that the quality of the product I was sending to my customers was great as well. Very impressive and I would recommend this company to any business owner looking to increase their reviews and add value to their repeat marketing campaigns.

Well let me start with when I first did business with this company things were good and we received good customer service. However that has changed at this point. Where we used to email a customer contact list to them and they would take it from there to get the reviews which worked for years. Fast forward to today apparently know I have to grant them access 24/7 to my computer systems and software so they can export my company files customer information etc for them to us for what they please. As you can relate that is a huge privacy issue. It one thing to have access to name, phone# or emails. Its another to have address, credit card information and vehicle information. Most likely this information is being sold for there profit. So the go around for this is I manually enter my customer contact information 1 by 1 for them to us to get the reviews. So My monthly cost went up this year the customer service provided went down and I feel like I was brought in with good customer service only to get the bait and switch and now I have to do the work for them. To top it all off when you search for my company services in my area there review page is not on the front page of searches anymore.I guess I will just work to get more customer reviews on Google or Yelp going forward. Bye Felicia

Our digital marketing agency has partnered with Customer Lobby for many years, and it's been extremely beneficial to our growth, and our customers growth. They take good care of their clients, respond in a timely manner and follow up as needed. Most importantly, when we refer a small business customer of ours to use the CL reputation service, we know that if used properly, it is absolutely worth the cost/time. The CL service is a phenomenal add-on to help with reputation building and also SEO results. Highly recommended!

We have enjoyed the benefit of having Allegra Lundy as our Member Services Manager since we began with Customer Lobby. Allegra is responsive and professional in her handling of our customer experience. She is creative and concisely moves me through the decision points with new campaigns. She takes the time to know our goals and provides the best solutions to get us there. The quality of our campaigns are a market differentiator for us. A HUGE value add for us is the customer review work customer lobby does on our behalf. We appreciate the useful and actionable feedback we would otherwise miss out on. Customer retention is where it is at. Customer Lobby excels in this space. I recommend them highly - to everyone but our competition! Customer Lobby is one of our market advantages!

I am currently using several rating companies to get feed back from our customers about their experiences with our company... positive or negative. Customer Lobby, in my opinion has generated the most customer reviews and surprisingly at a lower cost. I have stopped using one service and will stop the other at the end of the month. I would suggest you contact my rep Allegra Lundy... who after a shaky beginning (my fault) has been great at helping me and taking care of any issues I had.

I've heard good things about Customer Lobby so I decided to give it a shot myself. The initial calls went well, they gathered information from my point of sales system and started a build out. After over 2 months (instead of the estimated 30 days), they get back to me and declare that they wouldn't be able to connect to my system because of it's age. I was getting complaints from them about their staffing issues and they were always trying to find an excuse to avoid working on this project. Not acceptable. There are better review companies out there.

I own a small automotive repair shop and was looking for a business to help us get customer feedback on the services that we performed. I came into contact with one of the sales reps, Jared who helped me through the process and gave me a trial run of their software. He did an excellent job in answering my questions and showing me how their product worked. So far we have been using their services for 90 days (almost all of which was a free trial) and the results are great. It has helped our business better understand our customer base and helped us capture more reviews on both Google and Yelp. Jared is an excellent asset to Customer Lobby and we appreciate the work he has done for our business!