WiLine Networks, Inc.

I have been a long time WiLine customer and have been generally happy until some recent changes in their network. We subscribe to 200/200Mbs service and can not get data in or out of AWS, GCP, Linode, or any other external site faster than about 20Mbs (using closest regions). They say it's not their fault however I've NEVER had a problem getting data in or out of AWS at up to the maximum subscribed bandwidth with other ISPs (even up to 10Gbit). I noticed WiLine changed their primary provider to Zayo which is garbage according to a friend who works at Equinix. Every time we complain they send out a technician who can get 200/200 to local speedtest.net sites. However, use a speedtest.net server a little farther away like LA and the bandwidth drops to 20Mbs. This makes me highly suspicious they're doing some QoS to prioritize traffic to the local speedtest.net sites to dupe their customers. Here's what I don't get. I have some Linode VM's in Fremont and can't get faster than about 20Mbs to them. From AWS, GCP, etc... I can get 500Mb/s easily. Now if I run a speedtest.net test from WiLine against a server that's in the same physical data center in Fremont, I get 200Mb/s. WTF??? If you use AWS, GCP, or any cloud service providers extensively... Do not use WiLine. You will be sorry. EDIT: They ninja renewed our contract and want two years of service as an ETF. Be careful.

This company failed to deliver the service as promised and deceitfully trapped their customer into an automatic renewal scheme. They are refusing to appear in the small claims court case. They are ignoring and refusing to pay the court judgment, as well as not responding to phone calls, mail, or emails. Not only are they scammers, but they also show complete disregard for the justice system. (Note: I have all the documents to support what I stated here)

I don't know what else to do at this point except to offer a review. Our small business has been without internet or phones for a full week as of today. Not only my business, but also the two other businesses in our building that have WiLine service. Customer service seems apologetic, but there is absolutely no sense of urgency on their part to resolve the issue. I had just renewed my contract, so am aware of their questionable cancellation policies. Their own customer service staff commented they are in breach of their Service Level Agreement, so maybe that will be my out if they can't get their service up and running by the end of today. I will happily remove this review if they get my service back up by the end of day today, otherwise it stays.

Awful experience sums it up. They acquired a local provider a couple years ago and everything went south since then. I eventually left them in 2022 for poor service, they still owed me a balance. I called and emailed all kinds of people repeatedly at no avail. They still send me a monthly statement reminding me that they owe me the balance. I eventually complained about their new jersey headquarters to BBB but they didn't even bother responding, that's how much they care. If you need internet you're better off using a dial up than working with this crowd. I actually believe that the company is run by robots, tell ones that have no souls and are plotting to erase the human race, bit that's just my conclusion, you make your own.

Do yourself a favor and check the fine print on the contract. We were un-knowingly locked in to a 3 year contract that automatically renews. Now that we have changed to another provider, (twice the speed at less than half the cost) we are threatened with outrageously high cancellation fees of OVER $16,000.!!!! Company has been unwilling to price-match, waive fees or even budge on the amount. Shady business

I have been a customer of WiLine since Oct 2013. I paid $317.63 + tax for a 10Mbps line from Oct 2013 to Nov 2018. I renegotiated in Dec 2018 for a 40Mbps for $239.05 + tax line with two years contract. They quietly increased the price over time to $309.53 + tax for a 40Mbps line. In May 2022 (long after the contract term expired), I contacted them to cancel the service. They told me that the contract renewed automatically, charged me $2,359.56 for the remaining months, and canceled the service. Deceiving customers into auto-renewal is illegal, at least in California. They must clearly disclose the terms and notify their customers before the renewal. If you are a customer of WiLine, please be aware of their deceptive renewal terms. Internet service is good, but the uptime is poor. It will take hours and sometimes days to restore the service when it goes down. Maybe because of my location.

Absolutely Avoid Wiline ! If you're looking for a reliable internet service provider, look far away from Wiline. They've been nothing but a headache since day one. Constant Outages, Slow Speeds Even when it is working, the internet speed is a fraction of what they promise.. Terrible Customer Service: Getting help is like pulling teeth. Expect long wait times, unhelpful reps, and getting transferred around like a hot potato. Hidden Fees: Be prepared for surprise charges on your bill. Overall, Wiline is a company that seems to specialize in frustrating its customers. Do yourself a favor and choose literally any other provider in your area. You'll thank yourself later!

Terrible service for years, only getting worse. Currently experiencing an outage which has persisted for what is approaching 140 hours, and after three days without service the support remains incapable of discerning what the issue is and remains unable to offer an estimated time of restoration. We are paying as much as our counterparts in town less than 15 miles away who receive substantially better service. Customer support is exceptionally unhelpful as they are outsourced to remote locations and do not even have access to the pertinent service backends. Stephouse was bad, WiLine somehow made it even worse. Another example of abhorrent business practices carried out by incompetent leadership helmed by John McGuire after a predatory acquisition in which they pled with courts to withhold deferred payments for said "purchase." These corporate fat cats will continue to not only abuse their relationship with their customers, but those whom they employ and those whom they conduct "business" with unless held accountable by the applicable governing bodies (said governing bodies being accountable is another conversation entirely).