ClickAway Tech Repair & IT Services Sunnyvale

Had a great experience at Click Away. They managed to transfer data from my very old, barely working PC to a new MAC. Was happy that was possible. They were also very helpful in getting me familiar with my new MAC so I could get started. It's been working well.

I had a 10TB hard drive fail when transferring between computers. Naturally I freaked out as it was an entire years worth of photos and videos I've taken. Click Away had great reviews online and after an initial call with them I brought the drive in same day for diagnostics. They weren't able to diagnose the problem in their store so they sent the drive to a clean room for further analysis. They were able to quickly identify the problem and recommend a fix. Now I have my data back and nothing is missing. I would definitely recommend Click Away as a local business that offers good customer support and communication.

Even though I used to work for Apple, I was unprepared for the sliminess of today's hackers. When my computer was attacked I pulled the power plug and called Clickaway. That same day, in half an hour, they rat-proofed my machine and installed daily backups to a thumb drive. Now I sleep soundly at night.

Worst service. Scammer alert. My phone stopped working. They kept my phone & told me that they will diagnose it for free in 1-2days & call me back. But they did not respond for a week. After a week I went to the shop and asked for free diagnosis. They told me to pay 99$ upfront for so called "deep" diagnosis with no guarantee of any result & told me to keep the phone for 2 months, ridiculous. There was no free diagnosis. Waste of time and money.

Bozhidar Tropkov rescued me from the problems I was having with both my computer and my cell phone. I have been a customer at this venue for at least 20 years. Lots of purchases and rescues!

DONT GO THIS PLACE! My laptop was not able to start, they charged me $200 for examing but find nothing and want me to change mother board for $800. I get my laptop back but one 8G ram was lost! and a lot of screw was lost! If you don't repair there after examing, they will steal your parts!

my laptop wouldn't turn on so i took it to clickaway for a free diagnostic. through the diagnostic they fixed the issue and it was free of charge. even provided additional guidance on how to restore my information, very professional and great service!

The people were friendly enough. I don't know why they are asking me to write this review since everything else was a disaster. My printer started spitting out error codes and I wanted to do the right thing and try to repair it rather than create more trash, and these guys agreed to take a look. They told me they thought they could fix it, then quoted me a price of 70% of the value of a new printer. I balked a bit and they instantly knocked $20 off, which made me feel like they weren't being terribly honest. Still, I wanted to do the right thing so I went forward. They called to tell me they repaired it, and when I picked it up they had a test sheet printed out, so maybe they did. When I got it home I was getting the same error codes and never got it to work. I took it back to them and this time they said they couldn't fix it. Raises questions about their first analysis but ok. They won't refund the cost of not fixing it the first time, which I kind of get because presumably someone spent time, but then they offered to procure me a refurbished printer for $40, taking into account the previous payment. Taking their at their word, I guess they would rather give my refund to whoever supplies refurbished printers than me. Well anyway, now that we were back in the zone of the cost of a new printer, I walked away. The cherry on top is that after bragging about how they take e-waste and have a service that picks it up, they were not willing to e-waste my printer and I had to come pick it up and dispose of it myself. Whatever. I get that not everything can be fixed and sometimes you don't know until you try, but I can't identify one interaction with these guys that I could trust.