Network Tallahassee Inc

I have an email only account with them that stopped being able to send mail anywhere outside their domain a week ago. Emails to support last week were ignored (although they did not bounce back as they were same domain) and phone calls were never answered so I finally went down there in person. That was yesterday, I was there for half an hour and the guy wasn't able to figure out what the problem was. I've had no feedback since and I'm probably going to have to switch to a different email provider. It was nice to have a first name only vanity email address but not if I can't send mail from it.

They are friendly and affordable but very typical in regards to the service you actually get. I had put in an order to transfer my services from the old address to the new on the week of the 4th and here I am on the 16th finally getting part of the install done only to find out it will be three more days (or less if I'm very lucky) until the wire or whatever will be connected from the street. They are not hard to get in touch with so my advice (because yes, I do still recommend them) is to stay in near CONSTANT contact with them on a once daily minimum basis until they have provided the service you are requesting.

Slow CenturyLink DSL prompted me to look elsewhere for internet. I kept the landline for a few months but decided it wasn't worth the $60 a month I was being billed, so I went with Ooma VOIP to keep my phone number that I've had for decades. Closed the CenturyLink account on 10/21 and the next day sent a message to Network Tallahassee "billing" email, advising them of the fact and wanted no further billing. I also asked that they respond that they received the message. Of course, that never happened and today I found the regular charge to my credit card dated 11/1. Called and left message, but don't expect a call back. I'm sure I'll have to drive down there and dispute the charge. Never again.

Worst customer service I have experienced in a while! I ordered internet service from them and never got a confirmation #/email. I called the next day to confirm and the man said I was good to go. They told me it would take 3 to 5 business days for them to install my service. A FULL WEEK goes by, I call to inquire about the status of my order and the guy tells me that he can't see my status and I have to speak with whoever put in my order. Like, they don't have some sort of database accessible to all employees?! After nagging them all day, he calls me back only to tell me that THEY DON'T PROVIDE SERVICE AT MY ADDRESS smh. They wasted a ENTIRE WEEK of my time over smt that they should've told me from the jump! I spent the next couple of days without internet at my new place and scrambling to find another provider. This place is a joke, that's just ran thru CenturyLink. Save ur time and go straight to them instead.

NTI just made Comcast look like the Ritz Carlton. Their recent answering message sort of warns you, "Good Morning, it is the week of May 29, 2018, due to a combination of scheduled and unscheduled staffing outages we are going to be a very short staff operation this week. We will be returning calls as soon as possible. You may have long wait times. We have some folks assisting on the phone just to get basic information to allow us to queue up calls, but please be patient we will address your problems as quickly as possible and we will get back to you as quickly as possible.Thank you and have a good week." I lost internet Thursday May 31. Today, June 4, I still have no internet and little communication with the company - there were texts on Thursday that ultimately went unanswered. I went to the office in person. I just wanted to cancel my service and not pay for June, but he said no - I think it was the owner or manager. Keep in mind I received a bill for June while my internet was out and I had no service. You pay in advance. And you have to fax a written statement or appear in person to cancel. The best he was willing to do was cancel my service at the end of June. He said I had to be without internet service for one week before I could get any credit. Wow. Do yourself a favor and stay away from here. Also, two of their 5-star reviews are from employees

Would put zero stars if I could. after struggling wtih a lousy modem that constantly dropped signals NTI replaced my modem/router. The old looking new modem/router still constantly dropped signal - Then I purchased my own NETGEAR nighthawk which worked perfectly. Fed up I canceled service, sent them letter as advised terminating 11/3/2017. Now Feb 26 2018 I am getting a bill from Centurylink for $470 since they did not cancel my account. Fortunately looks like Centrury link will fix as I got my new service with Centurylink. If NTI sells itself based on supperior customer service then I fell through the crack.

This is third time internet down in six months. Seems to go down for 4 days at a time around major holidays. Always sAy short on staff not my problem. Always waiting on CenturyLink to fix problem. Then it's seems to be a problem that I call them to tell them I have no service. Always someone else's fault. Your company hire some people.

These are the best people we've ever dealt with in addition to providing excellent service. We very rarely have problems with our internet and they have gone out of their way to help us replace a router gone bad. I wouldn't have anyone else