Nextlink Internet

I'm sorry to say that this the worst Internet provider that I have EVER encountered...THE WORST. My daughter died 6 years ago, and my WiFi has not worked since then. I made many calls to my local tech.(Jason) , and recieved no help at all. He moved his work base to Iowa and didn't bother to tell me OR tell me that his replacement was a gentleman named Brian. I complained to a neighbor (friend of Jason) and then he called me back and told me to call Brian...Although, I don't believe that I should have to use a router (I believe that your company should provide a strong enough single to bring the Internet, and WiFi that I have been paying for. Today, I have spent nearly 3 hours on the phone with your company and really all that they are addressing is my router...SINCE I HAVE BEEN PAYING FOR THIS SERVICE FOR 6 YEARS...I believe that the service should be provided. If, and when the router that I purchased (I bought the one that your company told me to) is installed I expect your company to provide the service I have had the last 6 years. And, I expect the techs. to give me some/any communication regarding the failure to provide WiFi.

Great service the technician Shawn I believe his name was did an amazing job 5 star

The 2 men that installed for us were very nice and efficient, our internet is working great and we live in the country! Excellent service

Last month, my bf and I decided to buy a new house. Before we decided to buy this place, my bf called your company's staff to come to the house to check whether the signal works or not because both of our jobs are rely on signal and internet a lot. One guy said the signal was good back in September. Now TODAY they just said the signal is bad and refused to install it and said no ways to solve this problem. If the signal is not good. Why not let us know early before we buy this place? The Federal Communications Commission (FCC) announced it has awarded $429,152,518 to Nextlink Internet through the Rural Digital Opportunity Fund (RDOF) to bring gigabit fiber and wireless internet to underserved rural communities across 11 states in the Midwest. Now this is how your company uses the government's money to offer customers' this kind of irresponsible service. Very unprofessional and irresponsible! The signal is not good, we won't buy this place because we thought your company was popular and responsible. BTW you also charged $70 for us without offering any useful ways to solve our problem. So if you can fix this problem or offer us some ways before this Christmas, that will be great, otherwise, we will keep reporting to FCC until this problem gets fixed. If the problem is still there and not fixed, we ask for a refund. We won't cancel this comments until this problem is fixed.

Gabriel Cook was very professional and did a nice, clean install. Internet is working great. I would highly recommend!

Nicholas Runion was awesome! He was very knowledgeable and very upbeat! I can't recommend them enough!

Amazing company, great internet speed, reliable and very reasonable on prices. Excellent customer service. What more could you ask for in a service provider

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