Schrock Innovations Computer Repair - Des Moines Service Center

Failed to transfer everything from old computer to new one. Lost many programs and never received the help to correct. My old drive has now probably been wiped and my operation is worst off then before I used these guys. I was also told my hard drive wouldn't be wiped for 90 days...... was hoping maybe my old drive was there and I could use it to have my old system back. Why wasn't I given that in the first place !? I should have the ability to keep my own syatem?!? Again very disappointing when I can not do what i did before this upgrade. It's going to cost me a few thousand dollars a year from this mistake. This is the problem with an outsource, you don't care as one would if it was their own. Lastly when this was done I asked to see in your shop to make sure everything was transferred ok. I was told everything was transfer ok not needing to see it at shop and if anything was wrong I could call in for virtual help. I got home found out not everything did transfer and when I called for help I was forgotten a few time before I got a call saying it is what it is. Again it was my fault for using you guys. Wish I could have my old system back and never did the upgrade. I specifically asked to make sure this program was transfer successfully, wouldn't you think it would be appropriate to check the computer to make sure the software moved correctly?! This is the problem with speedy turn around, you miss easy mistakes! Then if you concentrated and notice the issue it would have been handled. Why wasn't I given the opportunity to keep my old drive?!? Lacking big time on the communication!

Ryan is the goat. He fixed my PC, cleaned it, told me the issue, sold me the part and gave me a good price on everything. Ryan is the best!!

Just had a short session with PARKER as my '22 Christmas special edition laptop I purchased from them had an annoying little "Your Secure Updater License has EXPIRED message that kept coming on the screen every time I turned on my computer even though I had renewed my subscription. PARKER was able to remote in and fix the issue "toot sweet"! Once again the customer service OUTSTANDING AND THE #1 REASON WHY I CHOSE TO PURCHASE MY LAPTOP @ SCHROCK INNOVATIONS!!

Stopped in to buy a laptop after choosing one that would work for me they only had the floor model, I was fine with that. Was told it would be about 20 minutes, so I left and stopped back in about 30 minutes. Technician said there was an update needed that shouldn't take long. Took about an hour more. I was kind of surprised that there had to be so many updates needed since it was a floor model you would think it would have been current. If you use your computer with remote access and purchase the antivirus there isn't anyway to manage it, you have to call to have changes made. For example I was unable to use remote access without calling. I'm not sure I would have purchased the antivirus knowing that Shrock was the administrator of my account.

This place is a scam! First they act like a modular PC is a upgrade when any desktop PC is modular. They charge way to much for Thier computers. Thier "holiday special" laptop is a waste of money you only get a rtx 3050 in a 1700 dollar laptop that is a huge scam also on Thier holiday special desktop they charge +300 dollars for a windows 11 pro key! You can easily get windows 11 pro just off of Microsoft for 200 bucks. To summarize it they use older cheap parts in Thier biggest computers and charge way to much. You are better off going to best buy than getting something from these scammers Edit: in order to reply to shrock. First of all most gaming laptops these days have upgradable memory and storage. Second of all a gaming laptop has a dedicated GPU. I can get a gaming laptop with 32 gigs a 4060 and a 14900HX WITH upgradable internals for 1500 bucks. You can get them cheaper than that but they don't have as much ram. Also every laptop comes with all these things expect maybe a graphics card but that's because those come in gaming laptops more often. You guys have no idea what your doing to because the rtx 3050 is perhaps the WORST rtx GPU you can get. You would be better of with a 2050 or EVEN a 1650 at the price of the 3050

Dropped off a family members laptop get a Microsoft pop-up off and get some sort of Spyware/Security downloaded on it. Computer is old and not worth much. They told me it would take about 2 hours and they would have it ready the next day. They left a message the next day stating that the battery had "imploded" and it was a fire safety hazard. I stopped in to get the laptop and was told I need a new $150 battery and it would take an hour of labor at $140/hr (seems outrageous). I heard about the incredible customer service on AM 1040 and thought I had found a "spot" to take any computer issues. Why would you download Spyware/Security for $150 on a laptop when it has this fire safety issue? Should have waited for the consumer to weigh options. Now I have a worthless fire hazard with $150 program on it. They don't have to worry about seeing me at their store again.

I have been using Schrock Innovations for all computer related issues for several years after hearing Thor Schrock's radio program on WHO 1040 on Sunday afternoons. I bought a holiday special laptop in 2022, and just recently I bought a new Mini to replace my desktop computer. I have Sophos on both computers, my phone, and my iPad, based on Thor's recommendation. The staff at the Des Moines service center is helpful, pleasant, and extremely knowledgeable about computers. I highly recommend them to anyone in the greater Des Moines area!

Very happy we brought my son's PC to Schrock in West Des Moines to resolve an issue he was having. They quickly diagnosed our problem while we waited and we had his PC back within 24 hours. Upon asking, they also provided options for upgrades, should my son decide to update his PC in the near future. We will return for any future PC help and will recommend your business to friends and family! Thank you!