HMSHost Corporation

"To travel is to eat." - Yotam Ottolenghi Buying food or drink while at an airport or train station or highway service plaze in the US or Europe? Odds are, the restaurant isn't operated by Starbucks or Jersey Mike's or California Pizza Kitchen. Unless you spot a sign or check your receipt carefully, you might not notice that you're dining at an HMSHost business. HMSHost is a concessionaire. They contract between the restaurant company and the brand, franchising the operation. So they'll do it the "Dunkin Donuts" way right down to the same suppliers and vendors, cooking and serving in the airport. Employees work for HMSHost not Burger King. So if you're unhappy with what you've received, you have multiple opportunities to redress your grievance, starting with HMSHost, with the chain you purchased from, and even with the airport. As I did with my recent Dunkin' experience at CLT. It really shouldn't take 16 minutes to get coffee and donuts but when you only have three employees (and one is over there on break), it's going to take entirely too long. Especially in an airport where people have somewhere to be. Will I dine with HMSHost again? Yes, but only because in an airport it's hard to know who is operating your business when all you want is a burrito or a coffee or a burger.

Supervisor "Pamala" at the Harry Reid Int'l Airport (LAS MKT Terminal 1) just threatened to throw me out of the airport and cause me to miss my flight when I complained about being overcharged for a salad. Their register prices don't match the menu prices. Before Pamala got involved, another cashier basically told me to just deal with the overcharge. When I was finally issued a "refund receipt", the receipt didn't mention any credit and Pamala then refused to speak with me to resolve the issue. Pamala later came back and said their refund receipts don't actually show the refund, but I should just trust her. Incompetent organization and workers.

Two stars only because the staff is typically as helpful as they can be considering the limitations they work with. HMS runs several eateries at LAX and at San Diego - time constraints often force me to eat at the airport. I'll log into the HMS site to make sure I don't buy from them. I trust the airport management will look into the policies and pricing of HMS prior to renewing any contracts - no reason to subject flyers to more angst than we already do!

Just landed in San Diego CA got off got sandwich and got in the plane headed to Long Beach open sandwich to dress it and lettuce was bad and bread stale. Took pictures and notice the date was 1/14/2020 which means the contents of the sandwich was old before made. I'm a cook who has cooked in the army and personally cook for clients so I do know when food is not good. I feed my clients the best of everything. I plan once I return back to Maryland to pay a visit, they need to make sure their employees understand inspection before making sandwich of all contents. rotation and throwaway.

Everywhere this disgusting organization goes in an airport, inflated prices and reduction in purchase incentives follow. I wish you never existed and your presence at Dallas Love Field greatly lowered my appreciation for that airport. You're not a solution: you're a parasitic problem that lacks innovation and is a glorified middle-man for lazy airport management.

After eating on truck for months (truck driver) I thought I would start supporting some of the restaurants I drive by. What a mistake!! You have given Roy Rogers a bad name!! Paid 5.99 for a bacon cheeseburger ask for mayo lettuce tomato (we don't have produce they said) ok just mayo then and a small fry (2.59) Both were cold, no mayo and did not salt fries... As I have said "lesson learned". Never again!! Thinking you are doing us a favor being open.. Keep your favors..If I we're you I would close all together.. Thanks for wasting my time and Money.. Cooking a real meal now!!!

This management company discriminates against people with food allergies! Pack a meal if you have food allergies!

Worst company ever. Employees are treated like criminals. No I did not work there either. This is just their company policies. Go back to grade school cause you would have more freedoms.