The Computer Guild

I needed a computer tech ASAP to assist one of our corporate clients connecting 20 employee desktop units and cable management after being moved to a new location. I called on a Friday morning and they were on-site with in an hour. Bottom line my client was happy so I am happy. I will definitely use them again. Best regards, Steve Wayward, District Manager Corrigan Moving Systems

I brought in a beautiful high end pc with excellent cable management and only wanted RGB from the motherboard and graphics card they aren't very knowledgeable when it comes to RGB I found out later but they gave it a college effort, That resulted in them blowing up my motherboard under their careful supervision. The owner blamed the hardware I wanted to get put in but it is truly unknown what really caused it. They did act fast replace the motherboard for free but in the first five photos you see below is the poor cable management that they did AFTER blowing up my motherboard AND THEM HANDING IT BACK TO ME. The only reason I'm giving them five stars and not gonna send this story out to the masses against all is because I believe this was a honest mistake and my PC actually runs slightly faster booting up and they didn't charge me for any of this and with a heated conversation with the owner he offered to fix the cable management an offer to speak with me directly and put his best technician on it. I don't like the fact he tried to make it seem like it's my fault for the motherboard blowing up under their care as computer technician professionals but nevertheless it has taught me a very valuable lesson that it is imperative that if you have a high-end PC you must learn how to fix or build computers yourself because nobody will love your system as much as you do as you see in the last photos that is me fixing up the owner's brothers mess. I don't believe any PC repair shop should release a PC in such poor cable management and the owner actually said to me in the heated conversation that cable management really doesn't matter it is just cosmetic but I don't think he actually meant that.(I hope not, when people like me pay extra for the aesthetics) If you have a high end PC and strictly looking for cosmetic upgrades I would be lying if I told you I would recommend this place. The technicians I did speak with besides the owner seem very knowledgeable and respectful along with his brother that did the poor cable management but a great job in making the PC run smoothly after this devastating mistake so I believe this place is fair place to get your average pre-built computer fixed. Even though Best buy offers unlimited computer repairs for free with their annual premium membership and 5 year warranty on all hardware parts, monitors, etc with exclusive discounts and I don't even work for them. Again I'm giving them five stars because I am satisfied of the outcome and it has taught me to go out of my comfort zone and actually fix my own computer. Ironically (it is also been brought to my attention that this place no longer accepts cosmetic repairs as a result of this outcome which does make me question their total PC repair capabilities) Good luck to this shop and anybody reading this! You guys are all right in my book but will I be back definitely not...

Came in with my PC that wasn't turning on at all. They fixed it for me within 15 minutes on the spot! And the best part, they didn't charge a penny. Genuinely some of the best customer service I have ever seen. I will be coming back if I have any other issues and gladly pay for whatever is needed in the future.

Helped me with my laptop keyboard! Great customer service. Very knowledgeable. Highly recommend

Had a screen repair and rewrite done on a laptop. Took almost a month. Probably won't be going back seeing how I was told three different times my stuff would be done and it was always another reason or something else came up.

I've been having problems with constant crashing with my computer and I'm glad I brought it here. Everyone was super professional and helpful!

Exceptional service! Love the team over at Computer Guild. was able to take my computer up there and get with the guys to put it together. Evan, Riley and Justin (pardon me if I forgot names) they're all extremely knowledgeable. whether you are an experienced computer user, or you're completely new to getting your first computer, doing upgrades... even if you're a business and need some help with software or hardware for your systems. whatever the case is, i'm positive they can assist you in whatever you might need. So, if you're looking for a good computer repair/troubleshooting place in the greater Kalamazoo area, would highly highly recommend giving them a call to see what they can do for you.

I recently had my laptop battery replaced at The Computer Guild. From my first phone call, to the initial evaluation, then an accommodation to let me copy needed files before they were able to work on the unit, through the completed repair and a follow-up question a week or so later, I was treated with professionalism, respect and competence. I especially want to compliment Riley, for her knowledge, thorough and effective communication and - very importantly, patience. I recommend The Computer Guild to anyone needing computer support or repairs.