C Spire

Terrible customer service. I called because I was overcharged on my bill. No help what so ever. They quoted me a certain price for my service. By the install it was more. I was ok with that. When I got my bill it was even more. They are not honest about your first bill amount. Just sad, go somewhere that has more transparency about what you pay.

We have switched to C-spire several months ago and we have had so many issues with the internet dropping or even lagging. We have called support several times now because of it. The first time the tech came out and said one of the boxes was over heating, replaced it and we had good service again. Then we started having issues again shortly after. They ran some test and got it working again then we had issues again so they send a tech out. Then the 2rd time they came out they replaced all the boxes because the others weren't very good for what we were needing. Then we had issues AGAIN! now for the 3rd time the tech came out and replaced another box saying it was broken which we didnt break it. It had been sitting in the same spot not messed with and now we are losing complete internet and when we do have internet it's lagging. I've heard such great things about them but for some reason at my house we are having so many issues. My neighbors arent having any issues and c-spire is about to lose a new customer.

Was literally THE WORST experience I've had as a customer there. It was a young girl that helped me and she was very nonchalant & soft spoken. Instead of truly helping me with the problem I addressed, she tried to push a flip phone on me in 2022! There was no real help, care or compassion considering I've been a loyal customer 13 years.

They don't back up their install. They did some damage to my yard and irrigation system and eventually fixed it with inferior parts. I called multiple times and wanted them to fix it right but they would call me back every couple weeks asking me if its fixed with no work having been performed. Nope, you need to come fix it still. I just want my irrigation system and yard back to how it was before you messed with it. When they did finally "fix" it, they used inferior parts compared to what they broke.

Quick easy and friendly service. Shout out to Chris who helped me dearly

Was with Cspire for many years. Had problems with drop calls. Would fix problem when took into store on Popular for a while but would start dropping calls again. They close store so went to a different provider. Close account in February 2023, had phone and watches changed over to new provider, paid off what was owed on phone from Cspire and customer service said all was taken care of. Now in November they send me a bill for $164 saying the watches weren't deactivated. Would not complain about paying this if I would have received a bill from Cspire but received no bill for 9months, February thru November. And now they want to send me to collections for a mistake they made. Not happy now

I had the worst customer service experience with this store on yesterday. The hours on their website clearly states 10am-6pm. I left work in Memphis 30 mins away to arrive to the Southaven store in ample time. I arrived at 5:10 pm. My phone was inoperable & had to wait all weekend because they aren't open on Sundays. Furthermore, dialing 611 did not work. The tall African American man who works there told me they were closed and pointed to the paper sign that was on the door indicating new hours. Now, I didn't know this of course. I explained that the website stated otherwise. My phone isn't working and I needed help. He did not offer any solution besides they are closed and to call customer service. Keep in mind I've been with this company for 20 years when they were Cellular South. I told him I don't live in the area and I'm here and could something be done since the hours were misleading when I googled. This CUSTOMER SERVICE rep for this location told me they can't call Google and have them change the hours. They are closed. I felt that was insensitive and not great customer service particularly for a loyal customer. I called customer service and after 27 mins, someone answered. She was empathetic & couldn't believe what was stated. He could have at least told me to file a claim via the website but provided nothing but a smart remark. Needless to say I drove to At&t and established new service with them. Yes, I understand they were closed unbeknownst to me but a true customer service rep would have offered better support and understanding.

I was informed by Cspire that the store was 3 minuters from my home 3 hours, and three places later I finally got updated on correct information. I actually found it after asking four tjmes looking at updated maps, imagined, they had moved several times because they were sending me texts about how they were going to cut my phone off. When the facts are that they are paid by the government. Still causing me grief it's hard for me to say whether I like this company, or the store. They acted as i f they were doing me a favor, was not very friendly, I don't know why but it was that way.