Sparklight

It was a smooth transition for me from Fidelity to Sparklight until today. Called and was told my service was disconnected to due "an unpaid balance", told the lady twice that I had a confirmation number from my payment. But she couldnt find it until after looking for a couple minutes. She then asked if my contact number was correct, which was a completely different number. So not only was my payment "lost" until I called, they also had my information switched with someone else! Got told about a survey at the end of a call, which I was going to do until I got hung up on and couldnt leave one. Guess thats one way to get your survey score up, dont let customers leave bad ones! Apparently it also takes up to 4 hours for services to be restored???

I would give ZERO STARS for my mother's service! When it was Fidelity it was bad, but now it is worse! They charged my mom twice for items and she called them. The lady said she fixed the issue....gave her a new amount due. My mother paid it. Just now got her new bill and it doesn't show any adjustments AAANNNDDD IT SAYS SHE DIDN'T PAY HER BILL! This is absolutely ridiculous! This also happened to her next door neighbor. They shut the next door neighbors service off and then charged her $100 to reconnect when it wasn't her fault. If this is the way they want to play then don't go with their service. We will be going to another service ASAP. Absolutely terrible!

Absolute horrible service! This company was forced on us as we had Cable America. Never had any issues. Now, my internet is CONSTANTLY going down, over & over within 30 minutes. Always happens AFTER "the office is closed". Finally someone answered the phone. Could not understand a word she was saying. I asked if she was even in the USA! She informed she was, but in Colorado, & her head set was messed up. I'm in rural S.E. Missouri. So I will call tomorrow & get the new fiber optic service in our town, double the speed, for $55.00 less... I'm fed up!

Extremely unimpressed with their entire process. Wasting my time re-signing up for a service I already had, when they should have all the info on file already, if I have to go through such a tedious process, I may as well use their competitors, because their competitors aren't being moronically inconvenient. Internet service hasn't even been that good, it's been out twice since the "upgrades" already. Have not received a bill in the mail at all, despite the address not changing. Did not receive email about the process. Obviously chose this route because they wanted to charge customers late fees. Typical Rolla yokel company, no clue what they are doing beyond their late fee scams, and wants their paying customer to do the work for them.

Worst internet provider. The only reason they're in business in my town, is they are a monopoly and keep other high speed providers out of our area. I came home from work to find my internet is out. Tried restarting my modem numerous times to no avail. Called tech support only to find that my service has been disconnected. When I asked why, I was told it was at customer request. I LiVE ALONE. On top of that, I've been working out of town all week. The tech guy said nothing can be done until Monday. I asked him why I would be calling about an outage if I wanted my service canceled. He said it could be a mistake on their end, but he assured me security questions had to be answered to cancel my service. Now I have to wait till Monday to talk to their billing department. When Socket gets fiber in my area, I'm switching.

They really need to fix this so we can give negative stars to places like this one. Don't take their service as they will charge you if they have to come out and fix their wire or fix their equipment. If you want a good ISP this isn't the one for you. Sparklight buys out the good ones then runs them into the ground. And watch the fake generated response I get to this post.

Since they took over fidelity that I used to have I've had nothing but issues with my internet. It's always going down and no one will call you back. So upset with the service won't be recommending and as soon as I can will be switching internet providers. Zero stars!

I have the best internet plan possible. All the internet does is stutter and lag. there are only about 3 devices connected to the internet. This service is HORRIBLE.