Windstream

The worst customer service I have ever experienced. If you need to ask a simple question, expect to be on hold for 30-45 min and transfered 4 times. They also switch people to more expensive plans without permission or notification! They also toggle internet speed a lot.

Over priced GARBAGE. You pay an inflated rate to have your wifi out once a week on average. If that's not brutal enough customer service call times take hours to be told theyd send some one out in a few days. I wouldn't recommend this wifi to anyone if anything id advise you NOT to purchase

Customer service will not respond to problems. Billing issues are frequent. Business owners who have no choice but to use Windstream should plan to spend a few hours each month fighting with Windstream to correct their errors. I have had to follow up with Windstream for months on end and still have not resolved my problems. If you have any alternative at all, do not use this company!

LOTS of problems: 1. Installer didn't hook up phone during installation. We didn't have a land line to try until after installation. We called, spent 1.5 hours being transferred back and forth, finally got scheduled. Installer did not show on date they set :/ Called again, spent another hour on phone. Finally, installer shows, brings out a piece that the other installer should have left for us...... 2. We were told one amount ($77) monthly including taxes and fees and when we received our bill it was $40 more? I have spent 5 hours on the phone trying to get this taken care of total, and finally got someone that helped! During our call, the call disconnected and no phone call back? I had to call in again and go through the whole hold, press 1, press 2 call tree again....... This is the only service we have in our area, so there isn't much of a choice. Windstream needs to 'streamline' their departments so that you can call and get everything taken care of with ONE representative, even if it means that they use an in-house system to communicate with the other departments..............take notes about your call so if you are transferred they have some idea what you just spent 30 minutes talking to another rep about..........NO DROP TRANSFERS, when someone spends time explaining a problem with you, DONT JUST DROP THEM TO ANOTHER REP!!!!!!!!!!! Take a little time to explain why they are calling before dropping the call.......

The absolute worst company to do business. After you terminate your business with them, getting money owed back to you is near impossible. Paid our bills on time every single month. Decided to go with a different internet provider once our contract was finished. Now each and every month, they have a new reason for which they hold hundreds of dollars in overpayment. They said they would refund any money due after they prorated our bill. I would not recommend doing business with this company.

Absolute worst internet available. My IP drops 6-10 times a day kicking all of my devices off the internet. I have to reset my modem/router every time in order to reinstate my internet connection. Theyve sent multiple technicians out that tell me my connection is working perfectly. Not to mention when they buried the cable to my house they left a giant bump in my yard leading all the way from the telephone pole,, across my front yard, around the side, and into the backyard where it eventually meets the house. I'll be switching to a Hotspot from AT&T for $20 more a month because of the inconsistencies in their internet connection.

Hey, Windstream! I'm writing to you via my AT&T mobile services! Hello, again! Why is that notable, you may ask? Because I'm in my bleeping living room. We have Windstream Wi-Fi, but the Wi-Fi isn't working. (It's not "down again," it's "still." As in, this has been going on for a full year now.) We pay over $100/month for your services, but have never, ever, ever received the stated download speeds you promise. We get *maybe* the quality of early dial-up on a good day. Your last rep's solution -- "buy more bandwidth with our premium package!" -- is insulting, ridiculous, and shady AF, as the basic speeds aren't even there. Why would we pay more to not get basic coverage? We're waiting. I can see by the 8 other 1-star reviews that we'll be waiting awhile, but if you ever get around to caring, text us. It's hard to check our email when we don't have service.

TERRIBLE! HORRIBLE! WORST EVER!! Imagine every word being horrible service and apply it to this company. I have to call in WEEKLY and sometime a few times weekly to have them fix our internet....and guess what? THEY NEVER FIX IT. EVER. They send ignorant techs out who know NOTHING. I had to help a 55 year old tech out....who by the way was a total jerk and told me since I was a women I had no idea what was really wrong with my internet...if anything was. I told him if he was gonna be a (censored) a**hole he could just leave my residence. Then I called his supervisor and reported him. They said "he won't be assigned to your residence again." THEN THE NEXT WEEK I HAD PROBLEMS AND THEY SENT HIM OUT AGAIN. I told him when he got here to get the hell off my property and get someone else to help. Worst company ever.