The UPS Store

I paid $120 for them to wrap/package and ship 2 handmade ceramic vases. I emphasized many times that the ceramic needed to be properly wrapped for transit. Upon delivery, the vases were completely shattered and powdered. These were handmade pieces that cannot be replaced. They had wrapped 1 thin layer of bubble wrap around each vase. Absolutely unacceptable and absurd. Do NOT use them for packaging service. They are unprofessional and take no responsibility.

Terrible experience. The staff at this UPS Store took my phone without my permission and canceled my Amazon return request, which caused Amazon to permanently block the return. I lost over $1000 because of this unauthorized action. When I asked the staff why he did that, he just told me to "go away." This is unacceptable, unprofessional, and damaging to customers. UPS should take full responsibility for this!

I always have a great experience at this UPS Store. The staff is consistently helpful, friendly, and efficient. Whether I'm shipping packages, printing documents, or using other services, they always go above and beyond to ensure everything is done smoothly. Their excellent customer service makes every visit hassle-free and pleasant. Highly recommend this location for all your shipping and printing needs!

Horrible customer service and misinformation at this UPS location. I attempted to ship an Amazon return but a UPS employee misled me to believe that I needed special packaging that they could provide for $100+. They insisted even though my Amazon return said nothing of this. I took my package to another UPS store and it was accepted with no questions asked. Avoid this location unless you want to be cheated by their employees.

Extremely rude staff who didn't understand his own biometric machine. His own demonstration as to how his machine wasn't broken and that it was my own fault even had the machine unable to scan his own hand properly. Absolute joke

Gary and SP are the most professional, kind and efficient UPS representative. Keep up the great work. This is one of the best The UPS store in Queens. Very clean and fast. These gentlemen deserve a raise!! I recommend everyone to come to this location.

Happy to visit this place. The co-workers are very nice. They are very professional. Manish and sethi are vey good.

I bypassed the Chinese shops on 41st Street and walked here. The store manager and employees are very friendly and will not charge excessively. Five-star praise