Bolt Internet Inc

While I am not a customer I did call to inquire about service and pricing. I spoke with a lovely lady named Lynn who was patient, courteous and knowledgeable. Kudos to Lynn!!! Too often people review bad customer service and overlook the good. Keep up the great work Lynn, your a keeper!!!

Excellent service, and a true local company! They always update my residential equipment when needed. Paul, as well as others are excellent at field technician. I've had them for about 15 years.

We have dealt with Bolt in our rural area for almost ten years. Service has been reliable, economical and all-around excellent. Our latest service call to change equipment was quick and the technician Noah was courteous and knowledgeable. Great experience.

This company is becoming a joke. They had great service up until a few months ago. They notified us that they would be working on the antennas and that our service would be down for a few hours and whatever they changed has ruined their Internet service. Every few minutes I get a lag spike that completely freezes my game, show or whatever I'm doing for a few seconds. I've asked multiple employees what was done to the antennas and I get a different answer every time so they either don't know or they don't want to tell the truth. I was working with Sam everyday for a couple weeks trying to get my service working properly again when he just quit calling me back and working on it. After a few more weeks I called them back angry this time and Sam told me my best option is probably to find a different company cause he doesn't think they'll be able to fix it and he doesn't want to lead me on. Then he says next time I should call sooner instead of waiting til it becomes a problem like I hadn't been talking to him about it for weeks before he just ghosted me. This happened right after I referred my brother to the company and he had to deal with similar service from the appointment setter and the installer that showed up. The service has been a joke from every division of this company lately and I will be cancelling my service as soon as I find a decent alternative

I've had Bolt for about a year now. I live in Dewey and the choices were limited in the area that I'm located. Initial install was pretty straightforward and painless. All went well for the first part of the time. Then I had my roof replaced and the installers messed up the antenna mount (unknown to me). Eventually the wind blew it over and the antenna unit got filled with water and died. No internet! Called them on a Monday, explained the problem and that I needed a service call ASAP as I was interviewing for a new job and needed the Internet. While they initially said they were booked solid for a week, they rep said they would see what they could do for me. After a few back and forth calls, they were able to get a tech out that afternoon. Not only did he replace the antenna, he also upgraded it to a newer/better model and even replaced a questionable Ethernet connection inside the house. He tested the system, ensured it was meeting the speed I was paying for (10/2) and made sure I was happy. While it certainly isn't the cheapest provider and they can't please everyone, I'm very happy with my experience so far. Two thumbs up for their service department!

You usually get complaints, but I want to thank you for your service. I called your service department a couple weeks ago about slow speeds, they did an overnight check and found problems. A representative came out and saw I had the wrong dish, he replaced it and since then everything has been excellent. My speed test .net has reported a 9.3 down and 1.88 up ever since, I check several times a day and it is always the same. So, thank you for the excellent service.

Absolutely the worst provider you could pay for. Do not waste your time or money. You've been warned. The employees know next to nothing about internet, or technology. It was like talking to a 6 year old. Their service is spotty and inconsistent. When I had an opportunity to speak with a supervisor, they were as knowledgeable as a door knob. Stay far, far away from this company. A complete nightmare.

Bolt Internet is the most reliable internet service I have used in the Cottonwood area. They actually notify you if they are planning to upgrade the system unlike other internet providers I have dealt with. In 2 years I only experienced my internet being down once. Other services I used would have outages on a monthly basis and would blame my router for issues o their end. I have a router that was brand new and $100+. Bolt provided me with new equipment and not old equipment like other services. I highly recommend Bolt if it is available at your location.