Simply Bits a Ting Company

I WAS a SimplyBits internet subscriber for years and always had good service and customer service. But after Ting bought them out, the customer service plummeted. In the old days they actually called me and told me that there was a problem with their equipment on my house. The very next day they had a technician out to repair it. It must have been minor because we noticed no change. Today after months of spotty internet I switched over to another provider. Now I pay half of what I paid SimplyBits, but get triple the speed. How's that work???? I guess they would work if you have no other options. So today when I called to cancel my service, no questions why or how they could try to make it right. He really didn't care. I asked if we would get a refund since we are only like 7 days into the billing cycle, all I got was "I don't know, I'll ask in the notes." Farewell SimplyBits!

I recently had a fantastic experience with Simply Bits, particularly thanks to their outstanding employees, Suzette and Andrew. From the moment I contacted them, Suzette's and Andrew's professionalism and friendly demeanor stood out. They were incredibly knowledgeable, answering all my questions and providing clear explanations and trying to figure out what was going on with our internet. Their dedication to ensuring I had a smooth and positive experience was evident throughout our interactions. Simply Bits is fortunate to have such dedicated and capable employees. Suzette and Andrew truly made a positive impact on my experience, and I highly recommend Simply Bits for their excellent service.

When they were simply bits they were great,, they changed to ting and have gone straight downhill,,, I was set up on a month-to-month pay where I would call in and pay,,, I called in to pay last month in December,,, I spent hours on the phone with them just trying to pay my bill I finally got it paid,,,, now they took the money out of my account without my authorizing it and left me with a $35 overdraft fee and they won't do anything about it and they won't give me my money back,,, I never authorized them to take this payment yet they did it anyways over when a company screws me over I'm done with that company as far as I'm concerned they don't even rate a one star they rate a zero star not only that but what they have done is illegal now I have to look into legal action against them,,, I recommend you stay away from this company unless you want to give them free reign to your money,, their internet is very slow speed also,,,,

Simply Bits is a company that truly cares. As a Vet clinic, communication is the lifeblood of our small business. Not only was Suzanne prompt in her response time, she was able to proactively diagnose our issue! From a storm surge, to a clinic cat stepping on our power supply and shutting it off, Suzanne and Simply Bits are there for us.. Highly recommend!!

Had an issue with the connection to simply bits. Made a call to get help after answering simple question to verify address and location, they checked the system and realized there was an issue. They sent somebody out within the hour and the system was back up and running within the hour. The people were great, response was excellent and the repair was done quickly and efficiently. Highly recommend Simply Bits for internet service...

Simply Bits First of all, Shawn, who initiated my new account, was super patient, helpful, and friendly. The installer was knowledgeable, competent, and creative. Todd devoted hours to seeing that we'd got the signal I needed. Service/reception is so far beyond what I have had or thought I could get: I needed to call about a billing question and left a voice message which was responded to almost immediately by Suzette Masters, Triage Specialist, I was delighted by her demeanor of being a truly caring professional with a personal touch. In today's hectic computer age, it's refreshing to deal with a real live person who takes the time to make you feel that your issues are important. I would highly recommend Simply Bits for your internet needs.

I have been a Simply Bits customer for many years. The cable for our internet service finally succumbed to Tucson weather. Simply Bits technicians came out the same day and restored service. I regard that as excellent support and appreciate the quick repair.

Simply put, Simply Bits used to be great, now they are not all that great after being swallowed up by Ting. I have been "on hold" waiting for Sales for almost 2 hours waiting to cancel my service. They know their phone system is messed up, hopefully they will do something about it. On a positive note, there are still a lot of the old crew there and they are still very helpful and knowledgeable. I also cannot complain about the reliability of the system, it has always been quite solid.