DYL, All-in-one Phone, Lead Response and Contact Management

I have been a customer for a while now. they couldn't update the phone system correctly not until i noticed and spoke to them again however the supersivor terrence was horrible at dealing with customers. when i spoke to them again another supervisor did help me with the issue

Save yourself time and money. They were unable to provide service in my area but did not tell me until after they charged me for the first month. The refund never came and despite them tell me that they were working on it, they charged me another month. I have had to to dispute it with bank and try to get my refund that way. There is no need to put companies through this. Please look elsewhere for service, this company could care less.

I've had to go back and change my initial review for this company. Since my last review over a year ago, their customer service has done a complete 180. Abed has done a fantastic job fixing issues that I've had with the system and following up. Abed and another gentleman there are very professional and deserve to be recognized. The only reason I'm not giving 5 Starts is because the website still performs poorly and often.

We LOVE DYL! It has streamlined our day to day operations and opened up more time for us to do what we came to do, SELL! We utilize the Campaign Feature daily. Uploading our lead lists and having them automatically called has shaved hours a week off of my producers "dial time". They are now able to call on average 30 more contacts on any given day as they no longer have to manually dial the numbers which has truly allowed them to hit their goal of 80 contact calls per day. The Calendar Scheduling Feature is another one we use constantly. Setting appointments that automatically call the customer at the time they are expecting has promoted that we are an agency of our word and we will call you back when we say we will. Our Customer Retention Rate has gone up 7 percent since switching to DYL as it manages my customer review schedule as well as my sales follow ups. DYL has truly empowered my staff and I to be able to be more efficient, punctual with follow-up, and generally happier while in the office. I feel that DYL's impact on my business is truly immeasurable and it has become an irreplaceable part of it. Top notch work and I cannot thank you enough for the boost your product has given my business.

I have been with DYL for three weeks. Horrible on-boarding experience. A technical guy set my phones up and that was it. I never got any instruction, training, or education on using the system. Phones have been awful. Calls come in and we can't answer them. I have talked to DYL technical support daily multiple times with problems. I came current getting a "URL calling is disabled" message on seven of my 4 phones. . I want the last three weeks of my life back! I am calling my sales rep and all of a sudden he is MIA . This is costing me money and most important MY TIME!!!

because of changes to my router I needed a lot of help to use my phone SEVERAL DYL tech support people tried to help but only ABEED was able to help get me up and running ABEED is great and saved the day for me. Excellent customer tech support

I am an Allstate insurance agency owner. I have been with DYL for three weeks. Horrible on-boarding experience. A technical guy set my phones up and that was it. I never got any instruction, training, or education on using the system. Phones have been awful. Calls come in and we can't answer them. I have talked to DYL technical support daily multiple times with problems. I came current getting a "URL calling is disabled" message on seven of my 10 phones. To be fair, if they resolve my issues soon I will modify this review, but until then I would not use DYL again. I want the last three weeks of my life back!

It's the absolute worst company I have ever dealt with. Absolutely no Customer Service. They promise the world when reaching out to you and when offering their service. But they simply don't deliver. It was such a terrible company to work with that I decided to terminate my $700 subscription, port out my numbers to another phone company that offered the same type of service buy 10x cheaper - and guess what, I wasn't able to Port out MY OWN NUMBER. I got bounced from department to department, spending HOURS in the phone to hopefully reach somebody that would solve the problem, and nobody, absolutely nobody cooperated. They essentially kept MY NUMBER, which is essential to my business because it's the number I use for all my marketing campaigns, and their solution was "in order to port out your number you have to re-activate your account and pay ANOTHER $700." My suggestion to the public is simple: Don't use DYL. Save yourself time & money. I suggest you take your business elsewhere.