West Coast Internet

We are held captive by an outdated worthless IP. Then when they come to fix it, they charge for repairs to their equipment and then make excuses as to why your Internet doesn't work. Starlink or any other IP provider please come rescue us from this hell which is West Coast Internet.

Never had such a horrible experience, internet is way too slow even though we pay for the highest tier. Wish I had a choice to get something else here like Verizon ( super fast). West coast customer service is not picking up so must leave a message. Terrible service all around.

The internet never is consistent, and will drop for no reason, especially in the night hours. Neighbors have the same problem. As of the time of this writing, it's been down for over an hour now.

The only reason I gave them one star is because you can't proceed with your review without selecting at least one star. This is the worst Internet provider I have ever encountered in all the years and I have been using the Internet. Their Internet is slow and unreliable even at the highest speeds, doesn't matter that I am using state of the art modem and router. Their tech support is basically nonexistent nobody ever answers the phone and you have to leave a message and maybe they'll call you back in a day or two. No one is willing to address any problems that you're having they have to send a tech out and that takes a few more days to get scheduled and then they charge for it even if it is a fault on their end. The only reason this substandard poor excuse of an Internet provider is still in business is because Laguna Woods Village will not allow any Other Internet provider provide services here. If there's any justice in the world someone will investigate why the powers to be at Laguna Woods Village are so willing to force this company on the homeowners. Kickbacks? Nepotism?

At first, I got painfully slow internet. Then I found out that you need a DOC 3 modem (I had a DOC 2). I bought a DOC 3 modem and now I get over 200 Mbps. This is probably why so many people have such slow speeds.

I'm a private nurse of a certain resident at Laguna woods village & we happen to need wifi services & unfortunately "West Coast internet" is the only wifi available in this area! So I called & happened to talk to this representative named (Amanda Benning) from this Westcoast internet. She's terrible! Impolite,very condescending,rude,& she sounded too lazy to actually explain things properly. This person needs to learn what a good & proper guest relations/communication needs!

It's too slow and I can not work at home!!

Just to let you know Jeff your repairman just came and left and gave EXCELLENT service. He was knowledgeable, professional, respectful and explained and taught me about routers modims and internet service. Everything is fixed and working great now. Thank you Jeff for your great service. Alice Feinstein