Zito Media

So far, so good. I've only had service for a month but it's been a fast and solid connection during that time. Their installer was helpful and courteous. The price is competitive, if not lower than other options in my area. The only downside so far is the lack of being able to log into the modem to change the name and/or password or setup a guest access account. I have to call Zito ON THE PHONE in order to change these simple items. Ugh.

At first I was very disappointed. My service didn't work for 3 days and even though I called from the first day it took 3 days to send a rep out. They eventually came and my service has been good since.

This is the worst business I have ever dealt with. And they also have horrible internet. But their customer service is the worst. They can't help at all. All they do is walk you through the same troubleshooting crap that doesn't work. They won't let you speak to a manager. They refuse to get a manager on the phone. They continue to tell me they see my Internet isn't working correctly but still refuse to do anything about it. This is the worst run business ever. Why are the managers so scared to do their jobs? I would give negative stars if I could. Do not get this internet company. You will be sorry.

I've only had zero for a short time. Like a week or two I would need more time to give a full assessment of the service

You're lucky for internet to go uninterrupted over an eight hour period. After reaching out for assistance the issue was never addressed. I filed a complaint with the Better Business Bureau and someone had reached out to offer a credit to my account that I never got. After calling multiple times about the internet continuing to drop and to see about getting the credit applied to my account this semester (full time student woth most of my classes being online), I was continuously placed on hold for hours at a time with nothing resolved. After we finally managed to get someone on the phone that said they could at least resolve the interest dropping so frequently, it has been dropping even more. They insist that everything is fine on their end, but if unplugging the router for 30 seconds doesn't fix it the first time, they should look into addressing the problem instead of charging customers insulting prices while telling them to just unplug it again.

terrible service. I've been calling every 3-4 days to get my internet situation fixed and they screw around every time and "put in a ticket". I did not have service for 12 days and was told I would get a credit to not pay the full bill. I waited 2 weeks and got a 30 dollar late fee for not paying my full amount. I never got the credit. now they want me to pay half my balance to apply the credit. they shut me off for non payment when I honestly shouldn't have to pay until they fix the problem. it took them 9 days to fix my service when a line broke and it worked for 3 days then went down again for 3 days before they could get someone to fix it. that was my 12 days I'm not paying. plus says 1Gbps download/upload and at best I've gotten 80Mbps. DO NOT use this company

Worst internet service we have ever had, almost to the point of being a scam. After paying a hefty $100 every month for service, the internet connection drops so often we can barely check email, let alone go even an hour with uninterrupted service. After multiple calls and promises they would put in "tickets" to resolve the issue, it has only gotten worse. Occasionally, after putting up with this for months, they will give us a "discount" of maybe $10 off our bill if we are lucky. Small consolation for my partner who works from home and lost her job over this. We have decided to switch a competing internet service provider at this point. The other companies in our area don't promise as high of speed, but are at least useable.

They have taken $200 out of our account after we canceled service. They keep giving us the run around when we call to get our money back. This company is not honorable. Absolutely, do not use this service!!!!