Umetech, Inc.

Umetech responds IMMEDIATELY - and that's absolutely crucial when IT support or computer network issues arise. After running a property management and commercial real estate company for 40+ years, I know that when systems go down, everybody stops working. That's why we switched to Ken and his team at Umetech Managed IT Services. What impressed me most was their ability to completely re-establish our business IT infrastructure with enhanced cybersecurity solutions. Since we deal with sensitive financial information, security was a major concern. They transitioned us from self-hosting to their cloud-based servers with dual-location backups, user tracking, and customized access levels that perfectly fit our needs. Umetech's remote troubleshooting capabilities are top-notch. Most issues are resolved without anyone needing to come onsite. When a visit is necessary, they dispatch a technician the same day or by the following day. It's incredibly efficient and reliable support. Even though I'm retired now, we still use Umetech for our family-owned businesses (Corona Ranch, Big Horse Feed, Entertaining Ideas). I've recommended Ken to several people, including my friend with a winery who was constantly struggling with printer connectivity and mailing label software issues. After finally calling Ken, she's happy as can be with her systems. Ken has put together an amazing IT service team (special shout-out to Jeremiah, who's phenomenal). They bring a wealth of knowledge to the table, and I'm confident anyone who uses them for business tech support or small business IT services won't be disappointed.

I couldn't be more thrilled with Ken and his team at Umetech! They're very fast, very efficient IT professionals, and surprisingly versatile in what they've been able to do for my winery and cooking magazine's tech needs. When my new printer wasn't scanning, they immediately fixed the driver and got it done. They've upgraded all our cybersecurity systems, moved over UPS battery backup for my new computer, updated drives, and significantly increased our protection against ransomware and malware threats. What truly stands out is the responsiveness of the managed IT services team. When you need somebody NOW, they show up NOW, not a week later. In an age where it's hard to get real people on the phone, their old-school, hands-on IT support is refreshing. The quality of Ken's business IT support client base is hugely impressive. When you see the significant customers he works with, it tells you everything. A dear friend referred Ken to me, and I'm so glad she did! I've already recommended him to many people and will continue to do so. When you're running multiple companies, you don't have time for changes, so finding reliable, responsive IT support for small businesses is a blessing.

Ken and his team at Umetech, Inc. handle all of our IT services from start to finish - everything from installing new computers to managing our IT security. What's most important is that they keep us operational and secure every single day, protecting us from outside threats while maintaining full functionality. They're incredibly responsive with 24/7 support available, and Ken always encourages direct contact for any needs we have. They address issues as soon as we notify them, and their after-hours support line ensures we're never left without assistance. Having inherited them as our managed IT provider when I joined the water district, I see no reason to look elsewhere. They do a fantastic job keeping our systems running smoothly and securely and I wouldn't hesitate to recommend them to any business looking for the best possible IT cyber-security services.

Umetech has been incredibly timely, thorough, and easy to work with for the past 3-4 years. As a small business owner who needs help with computer support and services, I appreciate how they respond almost instantaneously whenever I need help - if not right away, then always within an hour. What stands out most is their customer service and communication. Ken will meet with me directly to explain what's happening with our systems, even when I don't fully understand the technical details. Their team helped me seamlessly transition from Dropbox to Microsoft 365, making it much easier for my mobile teams to stay connected through the cloud when we're not all in the office at the same time. I've already recommended Umetech IT services to a few colleagues who are now using their services too. For a smaller business that previously relied on me trying to figure it out, having their professional support has been invaluable. They're hands-on, informative, and handle everything from remote IT troubleshooting to coming directly to our office when needed.

I found Umetech IT services through a Google search when we were having serious IT system issues that our previous provider couldn't resolve. They stepped in like heroes! Ken came out almost immediately and spent several hours with us, making our operational recovery his priority. What impressed me most about Umetech right away was how highly communicative they are. Ken is incredibly easy to work with and showed genuine compassion for what we were going through. His team demonstrated next-level IT knowledge about the steps needed to get us secured again and move to more secure IT processes. After 36 years in business with various internal and external IT teams, I can honestly say Ken has gone above and beyond. He's not like an ordinary business owner - he really cares about what his customers are going through, not just going through the motions. I've hired them to be our permanent IT service provider and I'm 100% confident recommending Umetech IT solutions to other businesses. Sometimes situations that seem really bad turn out to be blessings in disguise, and finding Ken and his team has definitely been that for us.

We've been working with Ken and Jeremiah at Umetech since 2011, and they've consistently stayed ahead of our IT needs as we've evolved. It's been a fantastic experience! From replacing rooftop satellite dishes to enabling seamless remote work across multiple locations, they stay on top of it all. What's impressed us most is their proactive approach; they often address potential issues before we even have to ask. As a civil engineering consultancy that's relocated from California to Colorado, we depend on their services to work effortlessly regardless of location. Whether we're in Europe, Hawaii, or at home, there's never been a blip in our ability to access files, integrate new programs, or stay connected. They've expertly handled our transition to cloud storage, system backups, and security measures. We appreciate that we can simply turn on our computers and know everything is protected and up-to-date, giving us the freedom to focus on our work instead of IT concerns. After 13+ years, they still provide that consistent, reliable service that lets us run our business smoothly from wherever we might be. For anyone needing IT support that truly enables location independence, I can't recommend them highly enough.

I found Umetech IT Services through a simple Google search when one of my HR consulting clients needed a local IT support provider in Temecula. Ken's fast IT response time is truly impressive. He personally called me within five minutes of my initial contact! After discussing my client's needs, I arranged a call between Ken and my client, and they've been working together ever since. What stands out most is how incredibly responsive Ken is. I don't know how he does it, but whenever I submit a help ticket for employee onboarding IT support (part of my HR services for this client), he's on the phone within minutes to discuss details. He quickly resolves tickets, creates secure system logins, sets up professional business email accounts, and has even agreed to provide on-site IT setup. While I can't speak to the day-to-day managed IT services since I work remotely, I haven't heard any negative feedback from my client. Based on my experience, Umetech is a trusted IT partner that I'll continue recommending to my clients.

We've trusted Ken at Umetech with our IT support needs for over 30 years, from managing our family farming business's complex IT systems to currently protecting our assets in next phase of operation. What impresses me most is how he has stayed cutting-edge throughout the decades while maintaining the same responsive, reliable IT service. Ken has a rare gift for explaining technical concepts - he can articulate things at exactly the level needed, without getting frustrated or too textbook. He patiently talks you through everything until it makes sense. His guidance on cybersecurity and system protection has been invaluable. We completely defer to his IT expertise because he's proven time and again that he knows exactly what our business needs to stay secure and efficient.