Digital Agent

When we first started the practice, Bob and I were our own tech support. As we grew, we knew that this was not the best use of our time (not to mention, we did not go to law school to fix employee's computer problems). We hired Cabot and Digital Agent years ago and have never second guessed the decision. Having them handle our phone and technical support is fantastic. Now when someone asks me for help, I just tell them to dial 611 (Digital Agent's internal number). So nice! Over time, we have taken advantage of other services they offer, which made us more productive as our business grew. We bill by the hour, so when our computers or phones go down, it costs us big time. Digital Agent keeps us up and running! If there is a hiccup, they find the problem and fix it fast. I have referred other lawyers to Digital Agent and they have all reported an equal level of satisfaction.

I would like to say thank you to Digital Agent. They have always taken care of our IT needs and phones with the utmost urgency. You can not go wrong with this company. Also, Scott P. Is the best.

Our company used Digital Agent for our phones and data for years, and we finally made the switch to their IT services this summer (my highlight of 2020)... We have very specific IT needs, and team at DA actually listened and customized a plan to fit our vision. The support staff is always responsive with quick turn-around times, are extremely patient with all my questions (I do not speak "tech"), and ALWAYS nice. Our previous IT provider was not local, and whenever we had any IT equipment/transmission problems, I could call DigitalAgent to make an emergency office visit and resolve any issues - immediately. How many other companies are willing to do that? (None. Except DA!). We have a great relationship with DigitalAgent, and I cannot recommend them enough!

It is important to me to have one company that handles our phones, data, and systems. One call gets any issue fixed promptly, no finger pointing between vendors. By going to Managed Services with Digital Agent we know we have a valued partner that contributes to reaching our business goals. They work proactively to keep our systems and programs running efficiently which makes us all more productive. Digital Agent hosts our cloud which allows our attorneys to access all programs and documents from anywhere just as if they were sitting at their desk. Honesty, integrity and efficiency. Digital Agent delivers. I couldn't ask for more. Thank you Cabot, Josh, Brian and all of you terrific folks at Digital Agent for making my job easier.

The team at Digital Agent is great. They are responsive, knowledgeable and have always worked with us to get the best results for my Firm for many, many, many years now. I highly recommend Digital Agent due to their expertise and customer service. The hosted solutions Digital Agent provides have been very beneficial to our Firm. No need to invest in expensive telecom or IT equipment, instead we focus on our business and let Digital Agent focus and manage the parts that they do best! Great company, great service!

This review is going to sound like the company paid me to do it or like I work there or something like that, but no. I can speak knowledgeably about this. I built and operated two managed services IT practices successfully in the past, and have either been a customer of or represented a customer of or kept a good finger on the standards of around 25 others. The only reason I gave Digital Agent 5 stars is because it wasn't possible to give them more. Their technical competence is exceptional, their commitment to (and delivery on) service is unreal, they are literally 'thrown' by nothing - either tech or business, the value for the cost of their service is extraordinary, they are extremely reasonable and fair in terms of working things out financially if something unexpected comes up that requires an immediate response outside of scope, they excel at balancing business considerations with tech considerations. They are truly and in every sense of the word a trusted business partner. While certainly not a requirement, it doesn't hurt that everyone there seems to be a sincerely very worthwhile person and is a pleasure to deal with. I literally can't imagine a company doing this better. As an aside, although every employee I have dealt with there is truly an asset to that company, Brian Bell is truly an invaluable asset to that company.

Our firm began its relationship with Digital Agent over 3 years ago when we split off from another firm. We have had a relationship with Cabot for over 20 years. Digital Agent and its Managed Services made our transition seamless. They set up our VOIP, host our internet, data, email and cloud services and work proactively to keep our network and computers up to date and safe from threats. Digital Agent does all of this efficiently and economically. Tech support, when requested, is prompt as well and only requires an email or call. I can't say enough good things about Digital Agent!

I am thrilled to share this information with anyone vetting Digital Agent for any kind of ISP, VOIP, Managed Services or other solutions for their environment. We've been a customer of Digital Agent for over 5years now and extremely happy with their services. As a matter of fact, we have it better than most, we operate in the same building as DA. Had an opportunity to explore their infrastructure and talk directly with their team. Very knowledgeable and professional. We're currently using their ISP service and hope to discuss a VOIP solution here shortly. It's a pleasure working with you and your team Howard. Thank you for the A1 service.