One Wireless World

BUYERS BEWARE!!!!! BY ALL MEANS DO NOT USE THEM. Check GOOGLE, YELP AND BBB. I'm surprised they are still in business. 2019 we were sold on their flat rate for 9 years, for cell service. It would save a lot of money. That rate went up and ended up as monthly rate, and that rate continued to go up. The service was spotty. They said we were paying under the business plan with AT&T where our service would take priority with connectivity. With the sucky service when you called AT&T business, they never heard of One Wireless World. When I called them back I was sent on another goose chase with the "right" number and SURPRISE !!!! They never heard of them either. They e ended up stopping the service without notifying customers. The woman who sold us on the potential of their promise felt sooooo bad.

This is a non bias review of One Wireless World. I also was one of the people that was a part of the one time payment of I think it was $300 to get a sim card for a couple years. I was very excited about the probability of making one payment and having phone service for the next couple years. I like so many other people here was a little frustrated at the fact that this changed along the way. I looked at it as something that was really too good to be true, but took a chance on it anyway. When they came back and stated the terms changed I was disappointed to say the least, but again really, one payment for 3 to 5 years of service (Really?). The company came out and explained in great details about what happened and why the change took place and offered a different service to whomever wanted to move forward with the service. I don't know, maybe I am such a patient guy and completely understood what was being laid out to the community. So, I stuck with them and moved on with the service they offered. I received my new sim card got it all set up, yes it took a day or two(as I remember), and started the service. My service with this company started in October 16, 2019 and it is now June 2022 and I have had nothing but great phone service and in areas where other companies provider services didn't work. I totally understand when a new company is setting thing up, and getting started things change and it may take some time to get everything smoothed out. Its been almost 3 years of phone service at a decent price and with very little to no interruptions in service during my time with the company, and I have not had to speak with customer service about any problems since being with them. So, if there are no other satisfied customers out there and everyone is bashing the company. I am going to be that one customer that will say they did exactly and are still doing great a providing phone service to me. I hope this wasn't too long, I just wanted to share my experience.

I wish I could give less than 1 star. The experience we had with One Wireless World makes me wonder if they are running some kind of scam. Scamming customers and the big telecoms by handing out unlimited data SIM cards that you can't find anywhere except through them. If you live close to a cell tower in a rural area the service should work well for you some of the time. Most of the time the internet will drop throughout the day, or not work at all for several days. When reaching out to customer service they will respond with a resolution generally within a week or two. Which involves buying a new $350 router that is cheap and outdated. The other is waiting for them to send you a new SIM by priority mail, which takes another 5 days to receive. Then when you get the SIM that they promise will come activated, of course it DOES NOT COME ACTIVATED! So you waste 3-5 more days trying to get customer service to activate the new SIM for you. To all of the 5 star ratings out there, I am willing to bet they are employees, or rated the company after one week of service. There is no way this company deserves a 5 star review. They should be investigated by the BBB. There are a lot of people these days working from home depending on companies like this. And good people are being taken advantage of by companies like One Wireless World and Impact Wireless. Please don't waste your money people. Look elsewhere

These guys go above and beyond and provide the best customer experience I've ever had!! Definitely getting all my friends and family to switch over asap!! They were taken advantage of by another company that they trusted and not only have they been transparent about the entire ordeal, but they are stepping up to actually create a solution!!! They are at the same level of doing right by the customer as TMobile in my opinion, and that's a hard level to reach

I can't say enough bad about this bunch. I started out last year with my own equipment and this year they "claimed" that ATT was requiring them to go with all the same equipment and I had to buy a new modem/ router. What a mess. It came with a new SIM card that wasn't activated then no one would talk to me on the phone. Just excuses and long delays all was ATTs fault. Then the internet connection was constantly dropping out. I sent numerous request for help but only got one answer after waiting weeks. Finally decided enough was enough and found another supplier who had great tech support. I was even given their personal cell number. Don't bother to waste your time with this supplier. There are too many out there that do the same thing. And ATT and Verizon now offer the same service in lots of their markets.

The service is rubbish stay away - I have worked in telecom for 35 years, so I know the ins and outs of the business. I signed up with OWW to provide internet hotspot service at my ranch, because copper and fiber aren't available. The first 6 weeks it worked like a charm, then one morning it went to a crawl and then totally stopped working. After much badgering, and encountering their auto-response emails "we are currently experiencing an unprecedented number of calls" and auto reply emails, they finally followed up with emailed excuse; after a couple days it worked again. Most recently, on new years day 2021 it totally stopped. I started the process of badgering them again, and they tell me I need a new SIM, got the SIM which they inferred would be activated, "just put it in and that's it" now they want me to wait 48 hours - per OWW"we are at the mercy of AT&T" .

Horrible customer service. Took two weeks after they charged me for the Sim card to arrive and it can unactivated. Sent multiple emails and calls that went unanswered. Definitely stay away. They take your money and run.

I much rather have a little higher cell phone bill then to deal with these people! I've had to go through 2 SIM cards and 2 new numbers in less than a year. It was supposedly a different company but the ceo of this business was the only person I had anything to do with the whole time. I feel like I was taken advantage of.