Peoria Charter Coach

Wanted to compliment Peoria Charter for an excellent job by Driver Wendell Cochran on Sat Aug 3rd and Sat Aug 10th. Wendell was professional, patient, courteous and added to our wedding guests First Class experience at Haven on the Farm. Your Driver Wendell Cochran was a Great representative of your Peoria Charter brand. Hope to see him again soon and Peoria Charter is our only choice. William Diamond, Haven on the Farm, Peoria, Il

We took a charter bus from Peoria Charter to a Game in St. Louis Saturday. The coach was well appointed with chargers, clean interior as listed on their website. Tim our bus driver did the exceptional job of driving, especially navigating to the stadium for pickup. 5 stars fir Tim and PCC! Thanks!

They changed my ticket without telling me. They then lied and said they called and emailed which they did not. They also canceled the ride I needed so that I couldn't even switch. If I hadn't been checking things last minute I wouldn't have even known and I wouldn't have been able to go on my trip at all.

My sister in law & I took our 1st bus trip to New York City on September 1 through September 7, 2022. paid the double occupancy price, which we felt was Very reasonable. Our bus driver, Orlando, is the Best Charter Bus Driver that we have ever had. Orlando was Very Courteous, Always has a smile on his face, great with getting along with everyone & having a few laughs together. Charla & Susie ... They took turns giving us some sort of snack daily, water & our games to play. Everyone did an Outstanding job!!! Wish I could rate higher than 5 stars ... Because these people went above & beyond for our group!!!! Thank You so Much!!!! I will definitely be a returning customer!!! Thank You!!

Let me just start with the fact that most of the 5 stars on this website are people who were lucky enough to actually get the bus and get where they needed to go. After reading many of the reviews and having my own experience with this company, I'm seeing a common pattern with this terrible charter company. Without giving too many details, what happened was they moved the bus stop to a different bay when we had confirmed the bay just 10 minutes before, causing us to miss our bus, then penalized us for it. They were an inefficient service, wasting our time, then charged us. Ever heard the expression time is money?? You wasted OUR time then WE had to PAY??? This company has a monopoly over the services to the location we had to go to (we couldn't take one of the other shuttles for this reason) and definitely knows it and EXPLOITS it. If your people mess up, it is your responsibility to apologize for the inconvenience and at the LEAST give us a free postponement. Overall, if you have to take this shuttle, make sure you stay on the lookout, and don't expect considerate customer service.

most unreliable transportation, young man if you have a flight to catch you better choose any transportation. they change the bus stop without telling you. Totally ridiculous. They usually do students business, so they practicing take no concern of their service and bully the students.

We used this company from Peoria to Chicago O'Hare airport on Christmas Day and we were very pleased with the experience. Our driver, Matt, was professional, personable, and extremely courteous! Absolutely 5 stars because his service exceeded expectations. In addition, the bus was nice, the trip went smoothly, and it was very convenient. Would recommend and will use this service in the future.

Negative part - Found it impossible to determine where to wait at the Illinois Terminal. As a one time visitor, a sign would have alleviated much stress, as there are a lot of busses, and according to the helpful lady staff I finally found, the bus could be one of three different designs. There was a very unhelpful staff inside the terminal who basically told me to step off, and I was getting quite worried that I would miss the bus for lack of info. NB these are not Peoria Coach staff, but rather terminal people. Once the bus did arrive the trip turned professional, with a very friendly lady driver. Her driving was outstanding , and I had no concerns at all. She was concerned about leaving me, a foreigner, at a mall stop in Chicago where there was no one not even cars. And I really appreciated that, as she did not know my ride was only a few minutes away waiting in the wrong corner.... Thanks, Peoria Coach. I highly recommend you.