SCG Technologies, LLC

My worst case scenario happened, I woke up to a blue error screen on my laptop and had zero access to anything. Being that I work from home, this was inconvenient. But even worse, 5 years of my kids pictures, memories, Christmas photos, school plays, and more were lost in the process. We called our "on call concierge" with our warranty who told us everything was lost and to wipe the drive clean. I was absolutely not going to accept that answer unless someone physically had my computer and attempted to retrieve my pictures. Enter SCG Technology - they were immediately helpful in trying to troubleshoot our issues over the phone and when that didn't work, we dropped our computer off. Not only did they listen to my situation (and trust me, it was a near tear situation), they were kind and so reassuring that they would do their best to help me. Now I do not know what they did, because I only know how to break computers but not fix them, but when they called me just a few hours later to tell me they recovered over 40,000 of my pictures I almost cried. They also went above and beyond and secured all my other documents and data should I want it. I can not thank them enough for helping me and recovering my photos quickly. 5 stars isn't enough...

It's an okay place. Staff is friendly. But I have to say that the pricing to get your computer repaired there is a bit high. To get my laptop repaired it was going to cost over $250. And they would be wiping the entire system out and I'd be starting fresh. I'm going to do that I might as well spend a few more bucks and buy a brand new computer and start fresh with it.

Recently took my custom gaming PC into the shop to run diagnostics and replace the CPU upon confirming that was the issue. After picking up my PC and booting it up back home, I notice that there is a new icon in my taskbar that is their company logo (if you hover your mouse over it, it shows SCG Technologies along with their contact information). Not once was I informed by the employees themselves that they would be installing this onto my PC. If it was hidden in the lengthy agreement they have you sign when you bring in your PC, then that is shady and feels unethical. They tell you its the normal contract about ensuring your computer is safe and gives them the right to log into your computer. A little bit of research tells me that it's SyncroMSP. Everything I look up regarding SycnroMSP makes it seem more like it's used for business IT and not just some random home PC. SyncroMSP is called a remote monitoring and management (RMM) tool. It can do a whole lot more than just monitor hardware, it allows the person controlling it complete access to your computer, they can run commands on it in the background, access files on it, remotely control it and see what's on the screen. Luckily I was able to remove it myself, but it still felt like a invasion to my privacy.

SCG is amazing! Extremely knowledgeable and patient with a non-tech person! White glove service from start to finish. Sam is the service tech who worked with me and there are no words to describe his professionalism, kindness and knowledge. 5 stars are not enough!!!

I've been here before just a laptop clean up. So I took my Mac in for a bigger job and they were knowledgeable and amazing. Follow up on new work done. These guys individually are amazing, sometimes you have just one person who has an idea but not here. My latest dilemma was fixed - they were calm despite my inability to express what I needed or did to my files. They not only located but fixed and assisted me in understanding how to proceed more efficiently. Thanks doesn't being to cover what they have done all our systems.

Just purchased a new laptop from SCG after mine crashed. Did a great job transferring all my data. Not being Windows 11 literate had to call them a couple times. Sam who did all the transfer for me was more than willing to help me on what I didn't understand. He did a great job, Thanks to all of you.

I lost my desktop and server due to something? They were able to come to my home office and in two hours I was up and running again and working better. Zack was great and a life saver. I'm a CPA and this was not a good time for me to be down. Thank you so much for your quick response and work.

SCG was fantastic! Was great to support local and they were honest from the start making sure I was fully aware of what it would take to fix our machine. Good communication and excellent service all around. Highly recommend!