Ameristar Casino Hotel Council Bluffs

As we checked in we said, we came to see the zoo and the guy said, "it's a waste of space" wow, that started it off bad. We go to our room and it's warm so we turn the heat down and end up waking up to it being 80 degrees! Called early and told them the air isn't working. Get back later in the afternoon to find the room freezing. We turned up the heat thinking they had fixed it but when we woke up at 4:30 am to the fire alarm going off we jumped out of bed to realize it was freezing and the temperature was at 58 degrees! We had been so excited to go to this hotel after looking at the website. It had restaurants, one being a buffet which we wanted to go to. Unfortunately for us, none of the restaurants are open Tuesdays or Wednesdays, the two nights we planned to be eating out. Oh wait, there was the ESPN betting room, how romantic. We told at the desk as we checked out how our stay was and was told someone would contact us for a discount but it's hours later and nope, no one called. Stay clear of this place, lame! Edit- still waiting for that call about a discount we were told about at checkout. You have our number, room 340 on May 13, 14, 15.

I have been a player... preferred player since I was old enough to gamble... (20 plus yrs) I was recently banned for using multiple players cards. No warning no proof or reasoning just asked to leave while out with frikeds. I had no idea when you sign up for Penn play cards, you can not use your spouses card, not for free play, cigarettes, promotion etc. Even if you have the Penn play pin #... the money we put into the machine comes from our same bank account, which you have to spend a fortune for any free play anyways... so basically you pay for them to give back 2% you spend. Yet you can buy them a comp drink or comp buffet dinner with each other card... makes no since to me... but horseshoe and harrahs you can have a complimentary card to give to another person... Ameristar has become a joke for a casino and good time... I guess all of us who meet up 3-4 times a week to spend big moneys will be going elsewhere!

Ok. I changed it from a 2 star to a 3 star cuz I really like y'all but I'm pouting right now. Lol. I drive a semi truck and have been coming here for years. I booked a hotel room for tonight and when I got here, I found the truck lot is now closed!! I spent over half an hour on the phone being told I needed to get a parking pass, then transferred back and forth to get said parking pass just to be told there was nowhere for me to park and my reservation had to be canceled. This was so frustrating. Will there be other parking arrangements for trucks in the future? The rooms are awesome, I love the Sports Bar and Bistro and have really gotten to know and enjoy the staff at both. Ameristar was in my top 3 places in the Midwest to stop. I know people dropped their trailers and left them, which ruins it for the rest of us. Maybe open the lot back up and have drivers get passes while there??? I really don't want to go to other adult arcades in the area; I'll have to start all over. This is saddening.

We stayed in a whirlpool king suite. Room was clean and comfortable. There was a faint smell of cigarette smoke. It was stronger in the hallway and lobby, but tolerable in the room. Whirlpool was very comfortable and filled fast. Plenty large enough for two people. We also liked the copious towels. Remote didn't work properly (numbers didn't work), but I'm sure we could've gotten a replacement if we cared to ask. Dual sink was also very nice.

The view was beautiful, rooms were average. Casino was a joke. First casino I have been to where it takes up to 7 days for a promotion to get onto the card. My husband was able to get his right away. We live out of state and won't be coming back. They will do nothing for me. What a bummer. Update: had to re-download the app to get the funds.

Ameristar Casino is a fun place to be nice staff friendly people I have stayed there overnight if you want a fun weekend stay at Ameristar. They have different events on weekends. They also have giveaways. My son and I go to Ameristar on the weekends it give us time together and a lot of fun.

This is a 2 part review 1- I had to go to the service desk about some issues and Kean is the one who helped me. He was more than happy to help he was very knowledgeable and made me feel important and valued as a customer. Thank you Kean, I hope your employer knows just how lucky they are to have such a wonderful employee. 2- As I'm down stairs at one of the game slots having a good time, a rude floor cleaning basically barked their nasty disgusting trash cart on my lap. Then began taking ashtrays and banging them like chalkboard erasers and my right sleeve on my black shirt is now covered in ash. Not even a god damn thank you from that disgusting human being,! Disrespectful and doltish!

I was at ameristar casino Saturday night April 26th 2025 to be exact i absolutely love going there to play red baron i finally get in my free spins the bonus round retriggered 3xs giving me a total of 75 free spins the game made a weird nose and blacked out I seen a gentleman who works there named Cody stopped him for help he got on it right away he eventually spoke with the head person but the head person was in the middle of a tournament even though they were able to give me my money back that i already won before the machine went out in my bonus round after it retriggered 3xs giving me a total of 75 free spins i still left ameristar a loser the game cheated me out of extra money 4 days before my birthday i haven't heard nothing from them it sucks i wasn't compensated or anything