ISOCNET

Stephan and his team helped me figure out what I was doing that was slowing down my machine and my experience. He was patient with me and I'm a dinosaur with technology. He and his team got back to me promptly by email and phone. excellent.

Marissa G., one of the Help Desk Support Technicians was wonderfully helpful. She spent a lot of time coaching me through how to receive my emails again both on my computer and phone! Thanks so much!!

I have worked with the team at ISOCNET for the past two years and they have been great! They're very quick, responsive, and easy to work with. Thanks for all your help over the years!

ISOCNET checked in with me when they noted my email was used in Canada - I was using my account while on vacation to check messages. I appreciate their care in checking in with me. Customer service is key to why we've remained customers since the service began - if it's working perfectly for you, no need to switch.

I have been using ISOC as my ISP for many years (ever since they took over one of the very first providers in Cincinnati, IAC). Service is highly reliable. They are great at informing of any changes that might affect service. Support is amazingly good, better than almost anything else out there. Prompt responses, great willingness to assess and solve the problem. Couldn't be happier with both the tech support and the admin support on billing and other aspects of keeping me up and running. HIghly recommend. Update January 2023 John at ISOC solved a major problem for me and, as it turns out, for others. My e-mail software Thunderbird stopped receiving messages at the end of December. I brought this to John's attention and he eventually verified that it was a generic issue affecting many Thunderbird users. I was resigned to awaiting an update from Thunderbird and was figuring out complicated work-arounds. To my surprise, I got a call from him on January 2nd when he walked me through a fix he had found. Although I thought my problem was no longer on his radar, he told me that he had been puzzling over this during the holidays and discovered the solution, and immediately started calling me and others on his return to the office (which would have been a holiday for most people, I was not expecting ISOC to be providing tech support then). This is the type of terrific support I have always gotten from ISOC. At ISOC you get to talk to a knowledgeable live individual, you are not left waiting on hold, you never get pushed into voice-mail hell or AI bots, and you get follow up without having to ask for it. Thanks, John, you saved me a lot of anxiety and effort. Update December 19 2024 I just got great support from Marissa Geisser, solved the problem in short order. I have been having trouble uploading documents to my OneDrive cloud. This is something that I do weekly and never had problems in the past. This week it was extremely slow and almost always failed. Marissa showed me an alternative method that is very fast and reliable, I will be using that going forward. As always, ISOC tech support is great, never disappoints.

When we have an issue - ISONET responds in a very fair and reasonable amount of time

We have been a non-commercial ISOC customer since the late 90's. Connectivity is second to none. Virus protection is first rate. I cannot recall ever having a virus get through. Customer service has always been responsive and supplied answers for my questions. Well done!

We really appreciate ISOCNET! They have been an amazing support to our manufacturing company. We are able to focus on our business as they use their talents within the IT field to assist us with web hosting, Microsoft 365 and cyber security policies/implementation. They have a wide range of skill sets. The Technical Support team has amazing customer service! We highly recommend!