IgLou Internet Services, Inc

I had been going back and forth between Spectrum and AT&T for several years before hearing about IgLou. I will NEVER go back (although this is AT&T service which works great). The customer service is amazing. I've only had a couple of things I needed to call about but each time I call the phone rings and an actual person answers the phone. No recordings - a real, live person in Louisville, KY answers the phone. Also, they don't play games with their billing - it may be a little higher than some of the 'deals' from other companies but it's worth it because it's consistent and I've never gotten an unexpected charge like I did with other companies. When I first ordered service they recommended I buy a couple of additional pieces of equipment (not through them - to purchase on my own) so our internet would work better. I've not had a problem with anything in almost two years.

I left Spectrum because of the constantly increasing bill. They told me point blank that the game is that I should call in periodically and threaten to cancel in order to knock it back down. I don't have time for games. Iglou has been hassle free. One dependable monthly price that has stayed the same for years now with no contract. The one time I contacted support about a problem (not their fault) their local support was quick and responsive and didn't waste my time running me through a script. I couldn't ask for more. Simple is better. Don't change anything Iglou!

This is THE BEST option for residential fiber internet. No price hikes and no having to deal with AT&T customer service. Iglou's customer support is top notch as well!

I love Iglou. I have had it for 8 years and it's only gone out three times. Spectrum kept going out at least 4 to 6 times a year if not more

I have had nothing but success with iglou internet service no problems at all with a fast connection. Very reasonably priced.

While I don't have IgLou services, one of my clients does. They go above and beyond in customer service. Any request is quickly answered. Robert is one of the best IT support representative that I have ever worked with!

I've had gigabit fiber service thru IgLou for over a year. I've been very pleased with the bandwidth and their responsive service, and the price is competitive. The only con so far seems to be the inability to connect network-attached storage directly to the fiber modem. I was able to work around this, but it would have been easier to plug it directly into the modem/router. All in all, I've been very happy with the speed and reliability of service, and technical support was easy to reach and quick to respond.

These guys are great. I have experienced greater than 99% uptime since installation, in fact, I can't remember any interruption at all. I have only called the service desk once and they solved my problem in minutes. I heartily recommend IgLou to all who desire reliable service and speedy troubleshooting. Oh, the router they supplied is superior to the one it replaced - no dead spots anywhere and signal reaches my detached garage! Outstanding!