Brafton, Inc.

I used Brafton for a digital campaign on some fairly niche topics. They were clear with the deliverables and their progress, going at the speed we needed. The campaign was well run with various options at each stage so I felt in control.

My firm was able to partner with Brafton for the past year. Not only did they provide stellar work but they were responsive and showed a true interest in supporting my small business with top quality. We worked out a statement of work bundle deal where we really got a lot of great content for our investment. The work Brafton did for us helped showcase our services/experience and truly changed the complexion of the business.

Brafton is a content marketing agency situated in downtown Boston. The agency comprises various marketing departments, including editorial, video, social media, design, UX consulting, a web development group, and account services. The employees working there are incredibly talented, with many years of experience. The agency's primary focus is on campaign-driven strategies, SEO, and exceptional creativity.

Brafton has been a reliable agency in supporting our efforts for marketing asset creation. They are quick and responsive. They have done a great job in delivering content on complex subjects. Definitely a recommended agency with a very professional approach.

If you like people, especially people who are fun, friendly and actually excited about the work they do, you'll like Brafton. This company has a lot to offer its clients and employees, and at the core, it's the people who work hard to make it great. There's so much opportunity to be truly involved with the business, from how its run to what we offer, and it doesn't matter if you're an exec or in an entry-level role. We are constantly working to grow and strengthen our services (which has meant there've been some bumps along the way), and our employee offerings, from little perks like fresh fruit and team outings to building new teams and developing more diverse content offerings for our clients.

Brafton has been a critical partner for BrightClaim in content creation since 2012. They have most recently shown superior customer service and flexibility as our company goes through some major change and brand transformation. Brafton's talented team has been nothing but professional and eager to please as we partner on some larger, long-term projects.

I've worked with Brafton in some capacity for the better part of 5 years now, at 3 different companies. They are nothing but professional, resourceful, and knowledgeable when it comes to all facets of marketing. I would recommend them 7 days a week and twice on Sunday.

WORST MARKETING EXPERIENCE. I strongly recommend NOT using Brafton for your companies content marketing needs for several reasons. For the duration of our 6 month contract, everything from "quality content" to communication has been a letdown. Even when threatening to terminate our contract early, in hope that Brafton would try to redeem themselves, they swept my company needs, our paid in full contract, under the rug, without any care for us as their client. 1. They don't care about the customer. For 6 months, and finally tapering down to the end of our contract, Brafton was consistent in supplying a poor customer experience journey with very little redeeming qualities. You would think that new customers would receive upmost service and quality care, instead, you are ignored. 2. As a paying customer, you are NEVER a priority. Content is not delivered on time. Neither teams, editorial nor account executives respond in a timely manner and repeatedly ignore notes or requests for help. In 6 months, of all the phone meetings and emails, Brafton account executives are constantly rescheduling or missing meetings. It is a poor example of responsibility, accountability and management. 3. Content delivered is sub-par. Go onto Glassdoor and read the reviews, employees express their misery and disappointment with the company and management. In a highly competitive and digital environment, this marketing company cannot even do the basic SEO writing and I find myself CONSTANTLY revising their "unique" articles. They also charge a $1200 "on-boarding" fee for new clients - which they claim is to "educated their workforce" on your market. I'm convinced that Brafton used this fee to provide their employees with crayons since they have the competency level of a child.