Constant Contact

Updated 5 star I want to personally thank Gwen Barnes who completely turned my Constant Contact experience around. She called me every single day after I left my original review, ensuring that not only was my account restored but that every single one of my contacts was recovered. That alone was worth its weight in gold--I cried tears of joy because it meant my business could function again. Gwen didn't just stop there. She made sure I was credited for the time I lost and gave me a significant discount that helped ease the financial burden I was carrying from trying to switch to HubSpot. As a former Facebook Product Strategist, I've explored multiple platforms--but what sets Constant Contact apart is its human touch and its budget-friendly flexibility. While other companies force you into expensive marketing packages you may not even be ready for, Constant Contact actually adapts to your current business needs. Their customer support, email templates, SMS tools, and real-time specialists are built to empower entrepreneurs. I've taught over 4,000 students through my e-learning programs, and one thing I always say is this: you must own your list. Facebook can delete your account. LinkedIn can change its algorithm. TikTok can disappear tomorrow. But email marketing remains in your control. And that's why Constant Contact will remain in my ecosystem. If you are just starting out--or even scaling up--please call them first. Don't make the mistake I did and skip that step. Their team actually read my review, looked me up on LinkedIn, and responded with the level of care you only hope for in tech companies. As a Forbes Influencer, Former Facebook Product Strategist, Google Local Guide (Level 7), and E-learning Provider, I don't endorse lightly. But Constant Contact is a brand I now proudly support as a customer, speaker, and soon-to-be brand partner. Let Gwen Barnes and the amazing support team give you that same VIP experience that brought my systems--and my confidence--back to life. PREVIOUS review of conflict Step 1: Signed Up Myself - DENIED in 2 Hours I signed up for Constant Contact on a Thursday afternoon, expecting an easy onboarding. Within two hours, my account was shut down. I had already uploaded my email lists, integrated my content, and set up my campaigns. All of that work? GONE. When I asked why, they claimed that my business appeared to be a "get rich quick scheme." What I Discovered & What You MUST Do Instead Lesson 1: DO NOT sign up yourself. Instead, call a consultant FIRST. They will walk you through the setup the right way. Lesson 2: If you're flagged, STOP trying on your own. If your account gets flagged, any other accounts you create will also be shut down. You need direct intervention. Lesson 3: Consider alternative platforms. After this ordeal, I moved to HubSpot, which: Properly verifies businesses (they ask for an ID verification) What Constant Contact MUST Fix Immediately 1 Implement ID Verification Instead of Auto-Flagging 2 Allow a Review Process Before Flagging Legitimate Businesses Instead of shutting accounts down immediately, they should allow businesses to submit supporting documents FIRST. If you choose to use Constant Contact, DO NOT make my mistake. Work with a consultant FIRST. I'm switched with HubSpot, and my business is thriving--no headaches, no wasted time but it was very expensive! Follow me for more business insights and tips to elevate your everyday experiences.

Constant Contact is nothing more than a money grab. When I called and asked about the "free trial" they offer i was met with account type options along with a fee. I again asked about the free trial to see if Constant Contact would be a good fit. The salesperson just kept pushing for me to pay for an account. I refused to do so until I could see what they could offer. At this point the salesperson offered to email over video clip tutorial type material. I was very clear I would like a hands-off approach. I was willing to pay for an elevated service if they offered one. Again, I was met with having to set up an account at a fee to be able to speak with their marketing manager services team. I signed up and scheduled an appointment. I received an email from the marketing manager department saying I would get a 30-minute phone call. I missed the call by one minute. Today is 2/6/25 the earliest call they have for me is now 2/19/25 I canceled my paid account I set up on 1/28/25 They refused to refund my initial account fee of $55.00 I wonder how much money Constant Contact makes a year on their approach!

Terrible communication and customer service. I signed up for what I was told was a $32 30-day trial period for this company and scheduled an onboarding call. I received confirmation for that call. They did not call me at the meeting time. I called customer service as was told trial periods are free and that I actually had signed up for an auto-renewal subscription. No explanation offered for why I never received the call for the scheduled meeting. They offered "another free trial period" which I explained would not be an additional free trial period because I never received a first one. I asked to cancel my account and get a refund. I was told I was required to try the program before I could cancel for a refund. I explained that I can't try it because no one showed up for the meeting to teach me how to use it. I was told there is no one I could speak to who had authority to refund the $32. I do not recommend this company due to the misleading sales tactics and terrible customer service.

We used this service for about five years or so but towards the end, it was plagued with constant technical issues that we were wasting being on the phone repeatedly and was costing more time and money. The technical side of things is what broke the camel's back. Their Webinar from time to time seemed informative enough. We ended up moving to another company (bigger but won't name them) and have been a much better experience with far better open rate. Way too many bots and bounces with this company. Another thing to add, if we wanted to export contacts, it would sit there literally for hours just to download these contacts. The new service we use, we can download 10K+ contacts at once and it'll be ready in less than 30 seconds. If Constant Contact could resolve these technical issues without telling us "we'll put that on our list for our engineers" then we would've likely stayed. Unfortunately, it wasn't just once or twice in a year but a few times a month at 30-40 minutes adding more emails to the technical support team. We also had billing issues as well like others that was promised certain credit but they have a very weird explanation of things that make it difficult to understand how the billing worked. It's almost like eBay and the fee structure. Very hard to understand. I can see why others are not happy about this company's billing practice either.

Sales team directly lied to me about pricing and renewals. When I called customer service, they refused to refund or fix any issues despite proof.

Constant Contact is a horrendous tool from what it once was, and the pricing is outrageous. I tried it, didn't like it. Attempted to cancel, and it's literally an AI maze at every turn. Selection after selection to cancel jumps you into an offer to stay with them. They basically hold you hostage until you think you're home free, and then you get a nice little email from PayPal saying you were charged $48 from CC. Called and asked them to 1) cancel, 2) refund the charge that occurred yesterday. The specialist was willing to do it. Her childish and unprofessional manager was not. Avoid them at all costs!

My organization uses CC and a campaign for me was recently deployed. My contact information was associated with this campaign which prompted an email to me at the 48 hour mark after launch of the campaign. It indicated that I needed to create an account to see the initial results. I did so but it became immediately clear that the results were not being offered but signup for an account was the primary purpose. Within a few hours of that I received a call from CC customer service (read sales). It became clear, even to the sales person (not customer service) that this was a duplicate account - his words. He asked me if I wanted him to delete the account and I said yes. It is now one week and one day later and this duplicate account is still in place and cannot be deleted by me and it is also prohibiting our digital team from giving me collaborator access which is what we should have done in the first place. If CC had real customer service to the extent that they have sales service, this would have already been resolved. In response to the response - No thanks CC. I am not spending another minute on this mistake which you created. We'll wait for the account to cycle out of your system assuming that actually happens and then make changes on our end.

DO NOT TRUST THIS SO-CALLED BUSINESS. VERY DECEPTIVE. I called up to cancel after using for a few years. Customer service said that they will give me six months to stay on at no charge which I gladly accepted. (They actually begged me to give it a go). No other details were given. Well after six months, they started charging me again. Spoke to customer service three times and was given the runaround. Asked to speak to a supervisor and said one will get back to you within 3 to 5 business days. Obviously no one got back to me. I called and spoke to a supervisor after waiting forever. Was told they do not give refunds. Was told since I was charged every month and given a credit every month for six months that a refund cannot be given?? Your representative told me six months for free. It was not a lot of money but it was the principal. DON'T MAKE A MISTAKE AND USE THEM LIKE I DID.