Brand Labs

Working with Brand Labs on our BigCommerce project has been exceptional. Their team demonstrated deep expertise in ecommerce development, delivering solutions that were both technically sound and aligned with our business goals. Their communication was consistently clear and timely, and they showed great attention to detail throughout the project lifecycle. The final implementation exceeded our expectations in terms of both functionality and design. Highly recommend their services for any BigCommerce development needs.

We wound up with a nice looking website, but it has issues and Brand Labs refuses to stand behind their work. Since we didn't catch these issues ( ugly navagition buttons that didn't work with the rest of the design, broken search, and other small issues ) immediately they now refuse to fix it. Instead, they are offering to research the issues for $300 and then charge us $150 hourly from there. Our website launch was a nightmare as well. The website was not functioning most of the day and we lost many sales. This was a very stressful day. They didn't have the redirects taken care of either so we had a lot of broken links in google on launch day. Most web designers seem to be able to get a functioning website built in a sandbox - these guys didn't do that and it caused a lot of issues. A lot of the work is outsourced overseas too. That was never mentioned until we got alerts that a foreign IP address was logging into our website. Maybe not a big issue, but it should be mentioned. If you are going to work with them, I recommend getting very detailed in the initial agreement. I would also recommend going over things extremely carefully and thoroughly before you give approval, because once you give approval they will not make changes without charging you - even if it is issues they should have caught as well. I know I wont be working with them again.

It was an absolute pleasure working with Brand Labs. Everyone from the beginning to the end were extremely helpful and more than willing to answer any and all of my questions. It is because of them I can tell customers about my website with confidence. They are truly worth it! Body Zeal is forever grateful!

It's been an absolute joy working with Brand Labs. Our online sales have increased by over 50% this past year and they're still growing. Definitely worth every penny they charge, which is very reasonable anyway!

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