Simple IT Solutions

Brett came and installed new lines for our office. He did a great job was fantastic to work with and easy to get ahold of if you have questions or need help with anything. Brett even called to check in to make sure things were still working properly. Thank you again Brett!

Bret did great! We had been having a problem with our phone at the front desk. Bret came in diagnosed the problem, checked in with us regarding the fix to make sure we were good with his plan. Problem resolved. Very happy with the results. Thank you!

My HP laptop battery needed to be replaced so I contacted Simple IT Solutions last October 2020 to see what it would cost. Based on the price I went ahead and had them install a new battery. When I picked up the laptop I returned home and immediately turned it on. The message on boot up was that the battery installed was not an HP OEM battery and that this could damage my laptop. I called back to Simple IT Solutions to notify them of the message their response was they could make the message go away. This was not the resolution I was looking to hear from them. He said it would not hurt the laptop so I took their word to be true. By August of 2021 the next issue occurred and it was the battery not charging. I called them and they stated they only warranted the battery for less than a year. They offered to install a new one which I declined since this first experience was indicative that I may have future problems with my laptop if they installed the same type of battery. Now was the battery installed life reduced because it was not an HP OEM battery, I would venture to say this is a good possibility. Because I am not afraid to take on new task, I decided to look at YouTube and found out I could replace the battery myself for a lot less. I ordered an HP OEM battery and went ahead and prepared to install the new battery. When I opened the laptop, I found that one screw was missing to hold the battery in place. this was after they had installed the replacement. Not only did I observe this but also observed the fan was dirty which indicates they did not even take the time to use air to clean the inside. I looked on line to see the reviews on the battery that Simple IT Solutions installed. The reviews gave this particular battery a very low rating. Not only did I get overcharged but, had a subpar battery installed. It is all in the details and I found this business is not detailed orientated. Would I recommend them absolutely not, no, nein, negative, nyet!

I panicked when I found out one of my grandkids had fallen on my laptop and broke the screen. Computer repair is not something that is in my normal budget. A friend suggested I call Simple-IT. They were friendly yet professional and quick to answer any question I had. And affordable for my strict budget.

A friend recommended this place to me when my laptop was broken, and I was not disappointed! Super friendly and knowledgeable staff. Their prices are affordable, and I will definitely be using their services in the future!

Best IT service provider in the northern hemisphere!

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