Celerant Technology

Our company converted to Celerant recently. The entire process was quick and simple thanks to Quinn McKee and his team at Celerant. We were trained weeks in advance to the go-live date, but of course you're always going to have more questions. On the go-live day every team member answered every question I had in one quick phone call. No sitting on hold or trying to get to the correct person to help. I would have never thought switching POS systems would have been so easy. Thank you Quinn, Kathy, and Ray.

Rondolyn at Celerant was a terrific team leader and project manager. We couldn't have done it without her. She was very task oriented and attentive to our needs. She had great follow-through, attention to detail and was always very positive about moving our project forward. I don't know what we would've done without her!"

Celerant's customer service was outstanding, and the initial training was extensive. Each time I have an issue, they reply and do their best to walk me through the steps to get it fixed. The Celerant team I was assigned is knowledgeable and helpful.

Rondolyn has been the greatest help in completing our website. Her diligence in working through problems & glitches and her follow through, made the process so much easier and effective! And- BTW, is so pleasant and professional to work with! If she could not solve the problem, she knew exactly who to direct us to! I highly recommend her for your website needs.

At Celerant I would highly recommend Rondolyn. She was so detail oriented during our transition. Not only was she responsive, she was knowledgeable, and efficient moving our project forward. If she didnt have an immediate answer, she would figure it out quickly. She handled everything wonderfully. It was a pleasure working with her as she exceeded our expectations. Her patience and professionalism was greatly appreciated !!

January 2025 Update: Our relationship with Celerant is improving, especially with Rondolyn, Ed, and the Web team. They're quick to fix and close tickets. For recurring issues, they do their best to provide solutions and get to the root of the problem. Ian Hutter also helped us greatly by setting us up with competent support agents and keeping an eye on our tickets. February 2024 Update: Celerant closes support tickets without verifying the issue is fixed. Error screens display code instead of the actual error. We are asked to pay for basic functionalities such as importing our own sales records. Even with someone from client services helping us, we're not seeing improvement in their software. December 2023: We launched Celerant 10 months ago, in February of 2023, and our experience has been nothing short of a nightmare. Despite the hefty setup cost and ongoing monthly expense, the system's promised efficiency remains elusive. One glaring issue lies in the abysmal data management within the system. Metrics suffer from an identity crisis, with different labels scattered across the system, causing confusion between barcode variations, product styles, and inventory classification. The inability to import our own sales data is a glaring deficiency. Our online store remains isolated from Celerant, necessitating their intervention for weekly imports. Simple tasks, like inventory and stock updates, take multiple steps, doesn't have one process, and often have broken/dysfunctional features throughout the process. We've had several situations after reporting an issue it's reportadly solved, testing it, and finding out it's still broken (sometimes in a completely different way). Celerant's blackout periods are a mystery, with no notifications or means to check their site for system outages. The most egregious offense, however, lies in the indifferent and lackadaisical attitude of the support team. Contacting support has become a weary routine, required even for simple tasks like verifying data imports. Critical issues, such as sales syncing failures resulting in massive financial losses, were met with apathy. Customers faced double charges with an appalling "clear cookies daily" solution, while our staff grappled with continuous system logouts, dismissed as a non-issue for half a year. In conclusion, Celerant Point of Sale fails to justify its exorbitant costs and systematically sabotages the efficiency and profitability of retail operations. It's an expensive lesson in how a promising system can implode into an unmitigated disaster, leaving a trail of financial losses, operational chaos, and customer dissatisfaction. I have been working with their team to resolve issues since the start. Turnaround is extremely slow.

LEGEND RC HOBBIES is New to Celerant. Jason Kliewer, who works on data conversion, is truly the BEST of the BEST! He thoroughly scrubbed our existing data, as we had extracted it into Intuit/Quickbooks POS (no longer supported) from a DOS based POS System many years ago when we purchased the Hobby Shop! He really cleaned things up and is a pleasure to work with! LEGEND RC HOBBIES WENT LIVE THIS WEEK! We were very thankful for your knowledgeable staff: Nekie Hanchell and Nicholas Freites, , along with Jason Kliewer noted above! They were all a pleasure to work with. I truly enjoyed working with each of them! They made our conversion a success!

We recently changed over to Celerant Technology, and I must say, it was an outstanding experience! Our trainer, Dave, was nothing short of fantastic. His deep knowledge of the system and his ability to convey complex concepts in an easily understandable manner made the entire POS incredibly valuable. Dave's engaging teaching style kept us all attentive and involved, and his patience in answering our myriad of questions was truly commendable. It's clear that he is not only a master of the technology but also a dedicated educator who genuinely cares about his trainees' success. Thanks to Dave and Celerant Technology, we now feel confident and well-prepared to utilize the system to its fullest potential. Highly recommend this training program to anyone looking to switch POS systems with a top-notch instructor!