Lobo Internet Services, Ltd.

I have had over 42 days of my internet go down. When I called a representative during their convenient "work hours" I was told that it was my devices causing a slow down. So after getting a new ps5, a new cellphone and new ring camera it was determined the internet was at fault. This company is crooked and won't admit fault. I already pay 50$ a month for a below average rate of 5mb a second. In the last 2 years my speed has always ranged around 2.5, I have not argued. I have not made a scene but im done with this service. Not only is there nobody working on weekends when it goes offline most often, I would compare them to scammers. I have yet to pay my current bill out of rebellion.

Good company. Unfortunately the homeless addicts on Central and Sa Mateo have been causing damage to equipment at the Bank of the West building with a fire and later flooding due to fire suppression. Highly recommend Lobo for their services.

If you need reliable Internet, this is most certainly not the place. Their Internet goes down several times a month for lengthy periods, and when it does go down, they don't bother posting updates on their website. When you call, they have no idea how long it will take to resolve the problem. For radio Internet, their access point is the old First National Bank (abandoned building on a property they do not own), which further lengthens repair time. Joke of a company--incompetence at its finest.

When I was working from home I used Lobo internet. The service was always fast and reliable. I never had any outages or any other issues. Customer service is professional and dependable. Highly recommend especially for the East Mountains residents.

I am sorry to have to post a negative review. For East Mountain Internet Service, connectivity is good for what is available in area. Customer service though has become the worst I have ever experienced. Since I signed up with Lobonet, I have been unable to pay my bill online with a CC. They have been notified and a year + later it's still the same. If I can get someone to answer there phone during working hours, they can process the transaction. So why not online?? Trying to contact them to pay bill monthly is an exercise in futility. I call, no answer, leave voice messages, no response. I send emails from outlook or there website and get no response. For some this may not seem a big issue but every month wasting hours during the business day in phone calls and emails to pay a bill is time I do not have. I hope someone in management reads this as everyone I have talked to doesn't seem to care and try to resolve these issues.

Overall, the service is OK. I'm paying $85/mo for at least 5 MBPS download speed and I am getting that. Billing/invoicing could be a lot better! I'm retired and on a fixed income. Last month, because of a billing error, I was invoiced only $31.16. I paid that. Imagine my shock when this month, the invoice was for $138.84! (They had found and corrected their error.) I called and complained and asked for my bill to not exceed $85. I was told the situation would be reviewed with the owner and I would get a call back with his decision. Guess what. I never got a call back. I guess that gives me the owner's decision!

Invoicing and billing are an absolute mess. The payments we make to Lobo monthly either don't show up on their end, are refunded the next day--which they claim to know nothing about, or don't post the month that they're paid. And their customer service is completely indignant about these discrepancies.

We had been very satisfied with Lobonet for a few years. I've personally referred about 10 new customers to them. The last couple of months has been very bad in terms of speed. We pay for 5 Meg's and have been averaging 1.5. I've spoken with them several times and have finally been told that they have over sold their capabilities. Very nice to talk with but have become unreliable. I wouldn't recommend them.