Fastwave Biz

They suck. I had to sign in five times took my credit card five times probably charge me five times call them. They refuse to give me my money back telling me a tack will come back Better Business Bureau. Here we come do not trust fast wave ever.

I never was able to use the service because I couldn't connect. Service ticket was supposed to be escalated, I but never heard back from anyone and they marked the receipt with "Delivered". I sent a request to Support, and it's been a week and haven't heard back from anyone. Thank goodness I only selected the 1-3 day plan. Go with someone else. This is a waste of money. If I could give 0 stars, I would.

3 weeks camping and paying for Internet and not even able to log in. Paying for a service that is not provided !!!. Customer support doesn't care! Will not refund!. I'm sure if they walked into my work and paid for service that I did not provide they would insist on not paying. Complete lack of care. This is a rip off or scam do not waist your money. You will pay but not recieve anything for your money!

Bought a month and only worked half the time. Tried calling multiple times was told they were going to have a tech call me back for days, Never happened until a young female employee finally after days calling helped me. Sad that a business can be run better in a few minutes by a 16 year old than a group of adults. Plus streaming was always terrible when it did work with an "excellent" connection on my roku.

From starting the first interaction with them had a horrible experience that ultimately led to me never even getting the service. I called before Christmas (over three weeks ago) to activate new service and was told they would call me back in two or three days to set up an installation date and never called. I called a week later for follow up and tori or Lori (can't remember exact name) said that the owner never told her what happened and said equipment never came, which was obviously a lie. She said she would call me the next day to let me know when I could get installed and promised she would personally follow up, of course she never did. When I called back an additional week later she gave me more excuses and made no effort to apologize for never returning my call and couldn't have cared less about not following up on her promise to call back. When I let her know I was going to leave poor reviews and let people know what bad customer service I had she replied with "you can do what you want"... I try to always work with local companies whenever I can but this company makes Comcast look like they have great customer service which we all know is terrible...

After a good first 2 years I had a really bad 2 year stretch. Technicians came out over and over again to replace the radio, or switch towers. Some of this helped a little at first, but my service remained very poor overall. Finally after 2 years of this, the lead tech was sent out and he replaced the line from the radio into the house, and my service has been adequate ever since. It's worth noting, that through this all the employees of Fastwave were always very friendly, and the customer care portion of the service was top notch. The thing they failed on was trouble shooting. After 2 new radios, they should have known the problem was elsewhere. It takes about 15 minutes to do a good job changing then line from the radio into the house, but it took them 2 years to do it. Should my service continue to be good, I'll further edit my review to reflect that.

Lied for months of speed..Even their own tech told us .we weren't getting the speed and still paying $86.00 for 9 Mbps ..The speed was always low..under all speed testing.They do not have good customer support.They state they sent someone to our home to test..no one showed up.They never even refunded.or anything..and recently in an email.they're dropping us.and picking up their equipment.. And we have been with them since 2014.. And they said of 2018 /2019 our contract is up. They're Full of Shit! Don't get wireless internet from this Provider..they're only out for the money .and they lie on the speed.Especially when their own Tech tried to troubleshoot..and stated we were not even getting what we are paying for..

Honestly this is the worst "internet" company I've ever experienced. The internet connection is absolutely horrible, the tech customer service is unprofessional, misleading, no follow up, rude and very unfriendly. We rarely have working internet, and it's worse after 7pm till about 9am and seems like every weekend it also doesn't work. There is no after hour tech support or on call number to troubleshoot. They are trying to promise a "WiFi" that gets 12mbps that's a joke, I ran a speed test and it was 3mbps. I do not recommend this company whatsoever.