SMEG USA

SMEG replaced my SMEG toaster quickly and without even requiring I send in the broken one (stuck on bagel setting). Could not be happier with customer service and my beautiful replacement which works perfectly. I also have a SMEG mixer and SMEG Espresso machine both of which are powerful, outstanding appliances and so beautiful. Love SMEG!

SMEG products are high quality, stylish, and uniquely designed kitchen appliances! I love how they work great, ergonomically made and looks gorgeous in my kitchen! I have a bunch of them SMEG equipments. toaster, coffee machine, mini fridge, standmixer, handheld mixers, citrus juicer, even cookware! I have them for about 3 yrs now and I use them regularly, especially my standmixer and handheld mixers. The standmixer is my favorite, it's friendly-user and heavy-duty, I can tell because I bake & cook all the time. I never had issues with them except for when I mistakenly submerged my handheld mixer in water! Fortunately tho the service department was very kind and quick to replace them at no additional cost! Can't wait to get my hands on more SMEG appliances soon! French door fridge next perhaps?

Love love love my SMEG appliances. But my 2 y/o coffeemaker for some reason died recently. SMEG sent out a replacement coffeemaker within just a few days. Excellent customer service

My kettle broke 20 months after purchasing it and it was no longer covered under warranty. I wrote to Smeg customer service and they sent me a brand new kettle even though it was out of warranty. I would definitely buy their products again. Happy customer.

Unfortunate that my SMEG kettle had a manufacturing defect. After a few months of normal use, the paint bubbled-up around the top-rim. But after contacting SMEG by email, I was sent a replacement kettle. Nice!

Our SMEG dishwasher did not work when it came. We contacted the warranty folks, and they said they found someone to service it. They sent the part that was anticipated would fix it to a local company that no longer worked with SMEG. Indeed, they couldn't find anyone local to us who worked on SMEG. In the end, the local company shipped us the part, SMEG issued us a full refund, and we ended up finding someone local who could install it. The dishwasher works! Would have loved if it worked sooner. We also got a fridge and an induction stove. The stove is great but the burner areas are a bit small, and the oven is still outgassing a bit. The fridge can make a bit of a tinnitus whine when it's cooling. Otherwise, pretty pleased. We do love our SMEG coffee maker and tea kettle, which inspired us to get their other appliances in the first place.

The SMEG stove/oven is aesthetically beautiful. It looks stunning in our kitchen. Functionality is a different story. It is not well made and is VERY noisy. After 2 service calls to fix the noise, SMEG sent a replacement and paid to have the original oven disconnected and the replacement installed. The replacement is better but is still noisy so we are kind of stuck with it. Service department was great and did their best to try to rectify the situation however there are very few SMEG appliance repair stores in our area.

My wife and I have owned and enjoyed the SMEG fully automatic coffee maker for over a year now. Earlier this year we experienced a problem with the coffee makers' Brewing Base. We contacted SMEG's service support team and they provided amazingly quick and friendly support by replacing our unit. Many thanks to the SMEG support team!