SkyLine SkyBest

I recently called because the line to my home had come loose due to ice and high winds. From the customer service rep who created my ticket to the technicians who reattached the line; I had the best service! They were extremely professional, friendly, and fast! I couldn't have asked for better!

The people who work for skyline skybest are amazing. They helped me to get internet set up after the hurricane even though I was a difficult customer. More than appreciated.

They've always been friendly. The company/ tech (Dillon) they hired to work on our home was awesome !

TERRIBLE customer service. I received no notification that my automatic payment failed. They shut off my internet with no warning and when I called them to figure out what was going on, they claimed they sent me multiple letters (I did not receive a single one) and that they called me (I even checked my call logs and there was NO phone call at that time, not even a missed call or a voicemail for a call that hadn't gone through). Their customer service is horrible and I feel that nothing was resolved.

Terrible connection! I live in a small apartment and only get WiFi connection in one room. I called customer service to ask what the issue was and they told me that the WiFi router isn't strong enough to provide connection for the entire apartment. Customer service was very rude and didn't offer me any suggestions other than to get a new router that's better.

It is refreshing to work with an internet company that provides a high level of customer service consistently. When I have needed assistance (related to moving into a new home and amplifying a signal to an adjacent building on property) I have been connected to a real person without having to go through multiple automated steps. All questions/issues were handled efficiently and resolved completely. I have used Spectrum for many years in other areas and truly dreaded making a call, as it almost always involved hours of my time and often needed follow up with an additional call. Not with Skyline, they are awesome! Great job!!

I am absolutely thrilled with my new SkyLine SkyBest 300Mbps Internet service, which is delivered via new fiber infrastructure just installed in our neighborhood. The installation crew couldn't have been more professional, competent, or nicer, and did an amazing job trenching fiber to the house and completing the installation using the existing home wiring, which resulted in a super neat/clean installation with no additional wire. They also managed the installation like clock work, with the first crew trenching in the fiber, the second crew terminating and testing the circuit at the side of the house, and the last crew completing the inside installation and configuration/test of the router. The service is delivering better than the 300Mbps speed expected, which is without question virtually life changing out here on a mountain top in the Meat Camp district, just 20 minutes north of Boone where Verizon, Spectrum, and other large providers offer service that make the Pony Express look efficient. Thank you SkyLine SkyBest for coming to the rescue, making internet service an affordable reality in our rural ecosystem.

Great company with a strong local presence....you don't' have to worry about talking to a overseas customer service agent. You will be talking to a very helpful employee in Watauga county. Thanks Larry!!!