Chickasaw Telecommunications Services, Inc.

So inconvenient. This is the only place that provides internet where I live. They were friendly enough on the phone but emailed me paperwork in order to start service. Can't fill out the paperwork online and have to print it out. What a hassle. I'll just continue using my phone hotspot before I go through all that trouble.

NOT a reliable telecommunications company. 7/1/21 Our service was down for six days, and when we called, they didn't seem to care. We had just made a payment, but decided to canceled their service. "Rita" said the refund could take up to 2 months. Today is 9/15/21 and still no refund has been received, so we called again. This time a person named "Riley" said it could take up to 90 days for a refund!

I had a problem that impacted my service of many years. They quickly found the problem and fixed it. They are still the best in town as far as I am concerned. A big thanks to Lauren and the tech who took care of it.

We have used Chickasaw for a few years. Absolutely loved it .Customer service is great and the service we had was amazing. Never had any issues. We moved 3.9 miles into town and couldn't get internet to the new house. We are super bummed out and disappointed. Now we are going to have to use a competitor that isn't the greatest. Really wish Chickasaw could figure this out .

If I could give '0' stars, I would. This company charged me a late fee every other month for several months before I switched back to my old internet provider. I used AT&T Uverse for two years and never had any problems, and then this company for 6 months and I got almost $100 charges every other month. STAY AWAY. I switched back to AT&T Uverse. I only ever used Chickasaw because my roommate thought they were good (she was wrong). I kept calling to figure out why I was getting late fees, as I have an auto draft each month and they gave me different reasons for the same fee each time. Talked to management and they "couldn't help me". I was honestly dumbfounded with how terrible their customer service was, and how impolite their workers were. I'm serious, please listen to me: DO NOT USE THIS COMPANY. THEIR INTERNET IS SLOW, THEY'RE MORE EXPENSIVE THAN UVERSE AND THEY HAVE THE ABSOLUTE WORST CUSTOMER SERVICE.

Excellent service. Very fast response on a recent outage (only one this year despite the ice storm). They do pick up the phone and they do call you back to check in!

Great customer service with a local office and a local phone number that connects you to someone in Stillwater. No automated system phone shuffle here.

Timely, in-person customer service. They have always been helpful and prompt when we call with service issues.