Grove Computer Services LLC

They had my computer for 9 weeks before I was able to get it back yesterday and nothing had been done to repair it. 7 of those weeks there was no communication. No response to my calls, voice messages (voice mailbox eventually became full), texts, or emails. I went by every day they were supposed to be open and no one was there. There was a doorbell that was eventually removed. I would not recommend this business.

These people have had my computer for over 2 months and I have heard nothing but what was wrong and they will work on it. I was told that the first week and I have not heard a single thing since. Every time I come by the store it's always closed. I still don't have my computer. Every time I try and communicate with them he never responds back.

DO NOT GO HERE! They currently have my computer and have had it for over a month. I have called and sent text messages with no response. I have emailed with no response. I have taken time off of work (their hours are listed as 10 to 4 Monday through Friday )to pick it up in person after getting no reply. I have sent people to pick it up for me because I can't Keep taking time off of work. I have called while I was standing at the door. I have no idea where my computer is or if I will ever get it back. I chose to patronize this business because I wanted to support local businesses. This is not making a good case for that. I want my computer back. I don't know if I'll get it back because I can't even reach anyone.

Please do not take your problems here, they have terrible customer service and have frustrated me at every corner, closing on days that, they should be open for no apparent reason, they have no posted times for when they go to lunch so it's up to your best guess on if you can even manage to see the people to get your pc fixed, they have a posted number but they never answer it regardless of the time of day and the mailbox is full so you can't leave a message it will prompt you to leave a SMS message but I wouldn't even bother they don't answer those either. I was originally drawn to this place because of the free diagnosis but with how long they take to diagnosis it and how much of a trouble it is to even talk to them, I would try and repair it yourself or take it anywhere else.

On Friday, I took my Asus laptop in for their free diagnostic. My laptop had been freezing up or the screen would turn black to the point I'd have to do a hard shut off and turn it back on again. Also, my keyboard was a little bent. Jason was at the store when I came by and let me know that Brandon, who works on the computers, wasn't there. I left my computer there and was told I would get a call on Monday or Tuesday because they were closed on the weekend. I actually got a call the next day, Saturday. Brandon told me it was a hard drive issue and he would probably be able to fix it. But if he wasn't able to, I would need a new computer and he offered to find the next model I should buy that supports my lifestyle and gaming needs so I didn't have to go through the hassle. Amazing! I was told it would be about $150 for parts and service (because I am a student, I got a discount) and that I would get a call Monday or Tuesday when it's ready. Monday morning, I got the call. My computer was fixed! I went in later that day to pay for it and was on my merry way. And it turned out to only be $100, which is so very appreciated as a college student. Just be aware that they only take cash. Brandon fixed my drive screws and corrected issues detected during windows repairs and full drive scans. He also bent back my keyboard into place. All for $100, I am beyond impressed. Very grateful for this shop and their quick service. Would highly recommend!!

Horrible horrible place to go for an easy fix crack in a screen still waited 2 months the guy the owner does not communicate I sent emails texts and left voicemails but his machine became full so do not and I repeat do not send your stuff there if you're in a hurry to get them back because he is in no hurry to get them to you he is so far behind is what he said we took our stuff back that I left there and went to a place called cellutech in Hillsboro that guy had it done in 2 hours ...

If I could give this zero stars I would. My husband dropped off my computer for repair and then we waited to hear back. Two months and multiple unanswered calls I went in. The man I spoke to was very nice but he couldn't find my computer so "it must be with Brandon in the warehouse". He apologized up and down and even acknowledged that the person there didn't really answer calls. I left annoyed to then get a call that my computer had been found. Like I said the guy I spoke was very nice and was knowledgeable but I found it exceptionally irritating to find out that they'd had my computer for 2 months and they hadn't fixed it yet. I usually try to find something nice to say but other than the guy I spoke to being nice I can't think of a single thing. I left with computer as I searched for a repair shop that might actually get the job done.

I couldn't recommend a better computer place! My husbands laptop screen was going out and we took it in to these guys right away. They were up front with the price which included the part and labor, I love that I know how much I am paying and that there will be no hidden fees when I go to pick up the laptop. The owner did have some issues with the post office not delivering the part on time and was not working with this business. However Grove computer services stayed on top and let us know about the issue, while it did take a little longer than anticipated to get the screen fixed this was no fault of the company but the post office. I cannot blame the business for the post office mess up. I will be coming back to this business for any computer needs I may have. The repair of my husband's screen was done very quickly once they did get the part and they did it correctly, and willing to stay open just for us to pick the laptop up. I love the customer service these amazing guys give, keep up the good work!