Fireserve Broadband Internet

Worst customer service ever so I spent 20 minutes on the phone to try to get a hooked up to a service, only to have them tell me that they were closed and i had to call back. I explained to them that i could not call back during the day becasue i work. The response was "Oh, you need to call back tomorrow because we're closed and I cannot help you any longer." Not the best way to get a brand new customer. The only reason you get one star is because I can't give you negative stars

18 months review. Wireless customer. I track my internet service speeds. Don't expect any positive consistency from FBI. Service speeds fluctuate from +-10% to +-75% with a +-30% average ( when it's working) of what you pay for. Outages are frequent throughout the month and expected weekly usually costing me 1.5-2 hrs loss.

Make sure you do a speed test because they have been charging us the highest rate for the lowest speed. Paying $79.95 for 10mbps Which should be $35.00. When I complained about it they make excuses and talk computer language so you don't understand. Immediately after complaining my speed went down to 1.36. Unprofessional and childish behavior. I have put up with their bad service for a year now after paying over $300 for equipment which I now have to return? I'm just so happy to be rid of them! I'm a senior and have never experienced trouble with an ISP until now. They make their own rules and don't communicate with you. Buyer beware

My family has been using Fireserve for over 12 years. Two weeks ago I bought a new computer. Fireserve not only helped me set it but also made sure all of my programs were working smoothly and that I was satisfied. In the past, on several occasions I experienced computer failure, not once have they ever asked for a fee. The service they provide is fast and efficient. I highly support and recommend this locally owned and operated business.

As the owner of the Wild Goose Lodge in Merrill, I have had nothing but positive experiences while working with Fireserve. Our guests expect the network to be easy and responsive, and Fireserve has provided that, as well as the customization that we need. Great small business to work with!

Been with Fireserve over 3 years now. I am connected via WISP up near Agency lake. Good solid connection with low latency. They respond quickly and the reply is from somebody that understands the technical end and can deal with technical questions. They are holding up well to the heavy demand that Covid-19 has introduced with so many people working from home or just stuck at home and using the Internet.

I have nothing but good things to say about Fireserve! We live in the country and the worst part has always been the 1.5 mbps that we had to deal with from Centurylink. Now I feel we get the best of both worlds! The two technicians were very nice and professional. The customer service rep actually spoke English as her first language so there was clear and easy communication. The Company is also local so you might know one of the employees so that is a bonus as well. We pay about $20 more a month for 20X more speed so I thought it was well worth it. Ditch the multinational Centurylink for the local and reliable Fireserve you wont regret it!

We have had excellent service from them in the 8 years we have used them. We worked with them to create a service for our valley that services 10 households that couldn't get anything except satellite. Huge improvement in speed and uptime. We just went through a system antennae upgrade which even made it better. Minimal downtime and better than I find in most motels when I travel. Appreciate all they do for us and our neighbors.