Dealer Spike

Dealer Spike has been great to work with! They delivered a clean, modern website that fits our dealership's needs perfectly. The platform is easy to use, and their team has been helpful every step of the way. We're very happy with the results and would definitely recommend them to other dealers. A big shoutout to our rep, Anthony Tomazzolli. He's been absolutely outstanding. Always quick to respond, helpful, and genuinely invested in our success. We couldn't ask for better support!

I've had an incredibly frustrating experience with Dealer Spike. I signed a contract under the understanding that my website would be live by March 1st. As of April 29th: No website, no consistent communication, and no confirmation that my contract has been officially terminated--despite being told I would receive a $299 refund for services not rendered. Instead of resolving the issue, I received another invoice today for an additional $299. Since working with Dealer Spike, I've had to repeatedly reach out, follow up, and practically beg for someone to simply contact me. So I'm still asking -- please, Dealer Spike, respond to my emails or give me a call.

BE AWARE! We've been a client of Dealer Spike (formerly ARI) for several years! We've paid them in excess of five figures to manage our website over these years. Their representatives constantly change, they push responsibilities, and updates never happen. Don't get caught up in their "catalog updates." I've been waiting for Dealer Spike to update our manufacture catalogs for 2 years now. They simply state "we're working on updates." Enough is enough! We've decided to move vendors. ...and as expected, their customer service turns completely unhelpful. I'm beyond frustrated with this organization and their customer service representatives!

Our dealership has been using Dealerspike for many many years. They've had ups and downs. Website and webmail are more stable than they were last year or year prior. Hardly ever down. My rep is wonderful but he's overwhelmed. He wont tell me that, but he is. ARI, parent company needs to stop purchasing MORE COMPANIES and pushing these contracts on their staff that are already OVERWHELMED. When I submitted a help ticket in 2018, I had an answer or a phone call within 30 minutes. I now submit a ticket and I hear something in 3 to 10 days. This is not the fault of the reps. The reps are overworked. They need to hire more staff, OR they need to re-sell some of these companies they are purchasing. This is the cold hard truth.

We are more than happy with Dealer Spike! They have gone above and beyond to help our dealership. Tanner and Zach have been extremely helpful from website management to marketing. Their customer service is top tier.

Dealer Spike has been an absolute pleasure to work with, and I want to especially thank Mrs. Gloria Trapp for her incredible professionalism and warm demeanor. She made every interaction feel welcoming and effortless, ensuring all of my concerns were addressed with care. Her hard work and dedication truly stand out, and it's clear she takes pride in providing excellent service. I highly recommend Dealer Spike, and I'm grateful to have worked with someone as kind and professional as Mrs. Gloria. Thank you for going above and beyond! - Andy Bossier Power Equipment

Our company has been working with Dealer Spike for a while now and we love how they are so attentive and encouraging. Change is never easy but Cassi Holte has made working on our site a wonderful experience. so happy to have her on my side .

I just had my monthly marketing meeting with Sam Alter from Dealer Spike. Wow! Alot of great information and understanding of how my SEO and SEM is working. We also discussed different things to increase traffic flow to my website. Very Happy with my experience. Thank you, Sam