Squarespace Portland

The platform is relatively easy to use for beginners. There is limited control which is good if you don't want to break anything or create an ugly array of design styles. The biggest downfall is the interface and support. I simply tried to add a new workspace in Squarespace and they suspended the entire Google account (yes turning off my entire Google account) which is AWFUL! To make maters worse their support is strictly email based. You CANNOT chat or talk to anyone live. All support has to go through an email thread which is not always the best way to contact, especially when you have a crisis happening. I would NOT recommend.

They bought my scheduling company this year, which previously worked perfectly. I never had any customer complaints in the 3 years of subscription. That's the best track record I'd ever had of any massage therapy software; and the customer service was excellent. After Squarespace bought my scheduler there were lots of little problems, no one replied to my inquiries about those problems, and now my scheduler is completely malfunctioning. It suddenly stopped working and there was no memo about it. I haven't heard back from a representative, even after 3 days of polite and calm request-for-help emails. I don't know what to do except potentially change my scheduler. I'm at a loss.

I am giving them NO stars. I transferred my domain to SS from GoDaddy, what a HUGE mistake. No phone support, domain is not working, they can't seem to fix it, it's been over a week, and their CHAT or EMAIL support team keeps saying they are working on it and they are available 24/7, except it still doesn't work. Just trying to get to CHAT support is a huge vicious loop. TERRIBLE customer experience.

Horrible service. Transferred website from Weebly and squarespace took our money and then said they can't get our website up and live. No time frame when it will be fixed. This is costing us thousands of dollars.

No functionality to remove your credit card info and no phone support to answer questions.

No functionality to remove your credit card info and no phone support.

I wish I could give them no stars. I would never use them.

Nice office. I spoke here for a thing, but somehow my podcast remains unsponsored.