Ben Lomand Connect

Credit card expired, and they shut everything down on my home and business without even a call. Never ever late in 25 years. I was in hospital and did not know there was a problem. Took them months to get things fixed. To say I am upset is an understatement. Yes, the bill was paid in full when I realized there was a problem. All they needed was a new expiration date. Common sense is no longer in existence along with customer service. We could not make or receive phone calls or email or faxes. And no mention of how we make it right with you. They would try to fix one thing, and then other problems kept happening. They are the phone company. A phone call to my cell on record would have been nice, to say the least. Ait would have saved both companies a lot of headache.

Good internet, bad service. Recently switched from Spectrum (after having for 10+ years) to BL internet. After a week of using it, discovered my mesh routers would not work with their system. No big deal. They have a system you pay for by the month, which i was glad to do. Was informed of prorated charges for these extra pieces. Later found out that they charged me $200, to pull 2 wires under my house. (which I had to feed to the installer) This was not disclosed to me. When I called to dispute, it was elevated to a district manager. The DM told me that he spoke with the installer the day of the install and told him what to do. (installer was a nice person, so much that I even fed him while he was here). My point to the DM is that the installer did not disclose to me that it would be $100 to run a new line 40 ft. He is telling his boss that he told me and I accepted. Then we ran a second line, through an exterior wall and into a detached garage. Again, I was not told of another $100 charge. The wire was on the ground. A few days later, my son dug a trench and laid conduit, then buried for protection. Now my first bill for a month of internet is almost $300 including service and installs. (By the way, the first install was free and they ran wire, my thought was it was nice they did it twice. I believed it was because the second time, I was adding more new equipment.) When speaking to the DM, he told me that his guys are not supposed to connect detached buildings and leave material on the ground and that the installer had been corrected on that. The correct call is for the conduit to be done in advance. Then the DM informed me that the installed did tell me about the charges. This was my the whole point of my dispute, I never received a notice of such a high charge on something that I am willing/capable of doing myself. The DM went on tell me that his guys (that lacked the training to not install and leave parts on the ground) told me about these fees, and either I agreed or I misunderstood (shouldn't it be your job to clearly explain charges to your customers) and that the installer would never lie to him. Who would ever tell their boss something incorrect when a customer is complaining and they have already been corrected for another issue from the same install?? This was insinuating that I was the one not telling the truth. I was so offended that I thanked him for his time and ended the call on the spot. I understand that people make mistakes and errors but am so livid with basically being called a liar that I really don't know where to go from here. Even if the issue was mine, which I am adamant that it is not, a middle ground should have ben offered to a brand new customer. At this point, I would say to those that are looking for internet to shop and compare. I am not really sure if the good internet is worth the poor service levels. I intend to look and see if there is anything equivalent available to me. If so, I will switch immediately.

The router they provide has broken 3 times in less than 2 years. They charge an additional 50% for payment past due date. I found a better provider for $40 vs their $65.

Had a guy come out to install new equipment, he installed it then left. Didn't bother checking the speed or making sure it was running properly. I have to wait another day for them to send someone out again to hopefully actually do their job right because now I'm left with no internet.

Internet stopped connecting to my tv in my mobile office. On the phone with tech support they tell me they had an update and some devices won't connect to the WiFi. Now my home office is shut down for virtual video conferences. On hold now they are saying it's on my tv and nothing has changed.

Kim was great! I just started up new service, and she was extremely polite and friendly. First place I've been for any utilities that made me feel welcome.

They were very courteous and helpful. They are a little high priced on their services especially and their internet with the speeds being so slow. Their fastest internet is fifteen times slower than Charter and almost twice the price. Their tv system is a little antiquated as well and way too expensive for what you get. They employees are friendly and respectful, which is the only reason I have them four stars.

Worst internet company I've ever dealt with. We bought our 2nd home in sparta and its them or satellite, where we live. So we still pay them. In order to get services, They stated we owed them over 300 bucks for something that happened over 12 years ago. They couldn't tell me what it was. Customer service just talks in circles. Very rude lady wanted to explain to me how a bill works. Which I understood but couldn't understand why they couldn't tell me what I owe them for. We wanted fast internet and even signed up for the premium. Only to be treated like trash. I recommend charter. Way better services and customer service. We just can't get it here where we live.