ECP Computers & More

I recently brought in a computer to ECP due to broken hinges and a RAM upgrade, and there are a couple of things I want to talk about. For starters, they were very patient with me and answered all the questions I had regarding the repair. They spoke well with us and didn't leave us in the dark during the actual repair. When it came to the actual repair, it was done well and during the time I had the laptop back, it worked perfectly. However, the repair went sideways and caused the built-in RAM to read incorrectly, and what caused me to rate this business five stars is because they helped me out with a new laptop to make it right. Lo and behold, the RAM reads properly and I left as a happy client. Lastly, their prices were fair. My repair totaled around 220 with tax, and I'm fine with it since it was a fair price for the job in my opinion. I can never give enough thanks to this company, and I wish the owners and technicians the best business success and luck in the years to come, and I hope I get to do business with them later on.

Exceptional service, explained and educated on issue and how to avoid it recurring for my son's gaming computer. Highly recommend! He has computers and parts, etc. in store for purchase as well. When I am ready to buy myself a new laptop this is where I will go.

ECP Computers is the gold standard when it comes to customer service. They are knowledgable, fast, and most importantly incredibly friendly. I had some PC issues so I called around to other shops and no one would even look at my PC for less than $150 to run diagnostics. Then I called EPC and they ran diagnostics for free! They quickly diagnosed the issue and repaired my PC for 1/3 the price I would have had to spend elsewhere and had a fast turnover too. I was already sold on them but 2 weeks after I got my PC back my power supply went out, so I called EPC and they helped me over the phone to try and troubleshoot the issues but I had to take it back in. Initially thinking I was going to have to buy a proprietary part which I was not looking forward to. Once I got to the shop they went above and beyond and researched different power supplies and found one that would work. They swapped the power supplies out for me right then and there and saved me a couple of hundred dollars. I can not recommend them enough! So if you are in the Southeast Texas area and you have any computer issues or are in the market for a PC PLEASE PLEASE PLEASE check out EPC, I promise you that you will not be disappointed!

Today me and my husband visited ECP Computers for the first time and was waited on by Brandell (Brandyl). As I listened to him and my husband talk about increasing ram in a computer, storage, a NAS device, gigabytes, and so much more, I knew we were in the right place. Brandell was SO very knowledgeable, patient, honest about pricing, and on what they could or could not do, and genuinely seemed to love his job. Even though we left without purchasing anything I will still highly recommend this store for your needs. Thanks for an amazing experience.

Worked with Gaven at ECP Computers for several weeks to pick the right components for a new computer build. His knowledge and recommendations were extremely helpful. Gaven finished building my new computer in a timely manner going above and beyond what others may have done. If you want professional, old fashion customer service, go see him. You won't be disappointed. I have recommended ECP Computers to several of my friends and they were all very satisfied. 5 stars... Thanks Gaven!

I had a problem with my computer of course. They had it for a week. Then said it was all done and ready for pickup. I showed up a few hours later. We'll it wasn't ready. He found a problem tried to fix it while I was there. No luck. Now it's all not working again. I'm just going to fix it myself or bring it somewhere that can fix it.

Not sure why anyone would wanna do business with them they are crooks, for one we dropped a laptop off to sell and said we had to leave for diagnostics. The so called Owner is the only one that can make deals, chooses not to speak to customers ignores all calls is never in location. And when he is chooses not to communicate with customers. We were told to leave it over night to be looked at no problem. Employees told us take equipment back the owner will be in contact. Kinda sketchy, well we go to pick it up on their timing owner is a complete jerk said no deal here's your laptop. Sold to a guy tonight that knows computers come to find out two hard drives and the ram were taken out of the computer as well as the cpu seal had been broken. Will be reporting theft and reporting to BBB first thing in the morning.

Very disappointed in this store. Took my laptop/ tablet in to have a broken digitizer replaced. They called and said they got the part and are getting the roght one. I was then out of state for medical treatment. My son picked it ip amd shopped it to me in the original box and packing. UPS PIT IT IN A LARGER BOx WITH additional packing. No damage to anything. When I started it up the toichscreen eas not working. I returned home in Sept. and took it in with the undamaged box. I was told it was working when it left. (I know the computer eas, nist not the toich). He rold me at one point that I could just use the mouse. I paid 1200 dollars for a toich screen. If I wanted a regular laptop I xould have saved 600.00.He said it must jave been damaged somehow when shipped. NONSENSE! Talking to a friend who knows a computer tech who does good work and she can ask him to look at it. Told her I think the digitizer is the wrong one. If he finds out that it is or it's something they did wrong they'll either fix it or pay for it.