Lochridge-Priest, Inc.

Brian was very friendly and knowledgeable. He explained what he was doing as he checked my system. He found the problem quickly and fixed it with no extra charge other than the service call fee. I would highly suggest Brian and Lochridge Priest.

Terry and Dusty make a great team. They installed our new AC unit and furnace. Pretty much an all day job in 105 degree temps. They were courtesy and professional. They didn't dilly dally around either. They took the time to answer my questions and patient setting up my new Control unit with the app. The scheduler and lady that called to give us a heads up estimate prior to the work were great too. And who knew they have financing. I would highly recommend Lochridge Priest.

I have been doing business with Lochridge Priest HVAC department for a few years, great service, no issues. So I assume the PLUMBING DIVISION would be the same, BUT Nooo. I scheduled an appointment with Lochridge Priest plumbing division. I was told I had to put card on file (Don't do it) never did that with the HVAC division. I was told the technician would call that morning, received no call from the department, so I called later to find out a technician from another area was coming. He finally came not prepared to work of course. Gave his spill on the damages took a few pictures and said he would send an estimate. Finally received two estimate. Two different times.To make a long story short it was a waste of time and money. Very disappointed with Lochridge Priest Plumbing Division.

Nico was very professional and knowledgeable . He clearly explained our AC systems condition and what needed to be done. He also went into great detail in explaining the prices and benefits of our various options. He was excellent and I am sure that you wish you had more employees like him. We were very impressed as he represented your company so positively and well. Hope the future he is the one sent, when we have a problem.

We needed our system removed for mold remediation in the hvac closet. They were quick and efficient, and voiced some concerns about our set up. When they came back to reinstall, they went above and beyond and set us up with a better air flow and parts on the unit. We really felt they cared for our well being. Very efficient, quick, clean and professional. Highly recommend!

LP sent out an excellent technician when they sent us Nico. Excellent young man, very knowledgeable, polite, and professional. I plan on spending over $2000 to repair my AC system after my compressor died, and I'm happy to do it knowing this is the guy taking care of us. I know that sounds odd, but it's true. His customer service makes the difference in who we use. Thanks for a great first impression on these new customers. We look forward to doing business with you any time we need something for our HVAC, plumbing or electrical if this is the caliber of employees you hire.

Michael was fantastic as was Nico previously. Was able to provide a portable A/C unit for my 85 year old mom when an unforeseeable fan motor would not separate from the fan blade during replacement. Expected a 4-5 day wait for replacement cage but they were able to de-siege the motor and fan at the shop and were out the next morning to quickly replace. Great customer service, customer conscious and attitude. Thank you Michael and Nico for your exceptional skills and personality. I really appreciate that you educate and discuss options during the initial issue evaluation and always ask " Do you have any questions or concerns" before they leave. I am a seasoned customer service manager so I am really tuned into good and undesirable service habits. I would not hesitate to add a negative comment if there is one and in this case Michael gets 5 stars for sure. Thanks Michael for a job well done.

Very professional and courteous. Explained what they had done and kept my home clean. Unfortunately, Nico was unable to correct the issue and told me some one would contact me the following day and would schedule an appointment to return on either Tuesday or Wednesday. I have heard nothing and my new unit cannot bring my a/c lower than 74 degrees and it rises to as high as 80 degrees in the afternoon running on high speed ALL the time.HELP!