Your-Web-Guys

Great networking here this evening! Check out Your Web Guys for your website needs.

I'm new to the music industry. I knew that I needed a good website in order to market my songs. Upon my initial meeting with Richard, he suggested things to put on my website that never crossed my mind. From start to finish, they have helped me to take my website to the next level. From the support team, including production manager, Glerica, to the photographer, Ashley, I have a website I am proud of. Thank you, Your Web Guys team.

It is so great having Your-Web-Guys as my website providers! They did incredible work building our website and their support team is excellent. Anytime I have a question or I need help, the are quick to answer and help me out. Thank you Your-Web-Guys! I get great comments on my website Holiday Custom Homes & Remodeling. Your the BEST!!

If you are a small to midsize business BEWARE. First of all, let me start by saying their sales representative, Richard, was a very nice man. Since I was looking to renew and update my website, I decided to give Your Web Guys a chance. BIG MISTAKE. I signed up with many promises given and a charge of $2,163.92 dollars (Half of this was paid up-front). My website should have been created no later than 6 weeks; this did not come to be the case. They were supposed to come out and take pictures with a professional camera of our fleet. This did not happen. After 3 weeks, they contacted me asking for keywords, content, etc. This is not my job, I do not build websites but I gave it anyway. My first review was far from exciting, most parts of the web page looked copy and pasted. It contained pictures of vehicles not in my fleet and looked like a teenager could have created it in 30-45 minute. We were very unhappy and re-requested them to come and take pictures and spoke with the Web master "Jason". He told me that he did not know anything about limo companies. DO YOUR RESEARCH or don't take the job then. We waited for a new draft and pictures. Nothing. Finally after waiting on nothing, we requested to cancel and get a refund. He informed us that there would be no refund as those funds would be used for the work that had been completed. What work??? This was a 30-45 minute job at most. They used over $1000.00 of funds for this? I think not! This was a TOTAL SCAM. My advice to you is go see Network Solutions, for a couple $100 you will make a decent website for yourself with one of their programs. Sincerely, An Unhappy Customer

Ashley and Richard Kinney always go above and beyond to please their clients. I am consistently impressed by their hard work and dedication. Recently they started a monthly event called the Business Accelerator that is bringing tremendous value to everyone that's looking to build their business.

Your Web Guys failed to provide a truly custom website as promised, and refused to provide a refund. On May 7th 2020, I was sold a "custom" website through Your Web Guys (YWG). I was promised to be walked through the entire process. I was told that pictures would be provided and if something specific was needed, like copywriting, they had plenty of referrals. I was given a timeline that my custom site would be completed in 4-6 weeks, and follow up would be in the next day (or by Monday at the latest). From there in weeks 1-2, I would setup my client portal for communication, have the domain transferred by their team, schedule any pictures or headshots, and after I selected from their available templates, they would spend the next few weeks building. Over a month later on 6/18/20, I had not heard from YWG. I contacted Richard the owner, and he apologized by saying that their new employee had dropped the ball. Soon after I had to find a copywriter to help me write the content because I wasn't given any direction. After I returned the website copy to them, it took a few weeks turn around, which I expected. I received a notice that the site was complete, and I was appalled by what this company considered complete. I questioned the fact that they had simply copied and pasted the 3 pages of content I had sent over into my new website. Richard explained that they only copy and paste, and I would be responsible for fixing anything else. I expected more hand holding as promised. I expected the site to be custom. Instead I got a template website that the content I provided was plugged into. It took 4 months to get the headshots I was told would be done in the 2nd week. 5 months into the project I was finally fed up with no contact or assistance in the design of the site. On 10/12/20, I sent a Demand Letter requesting a refund, where I offered to pay $500 to cover the cost of the pictures. But, I was met with hostility and untruthfulness. I research the clients listed on their website and found out of 131 clients, 3 are duplicates, 14 are not available due to site errors (including mine), and 20 sites are designed and hosted by another provider. I was told that the headshots alone would be $1,500. Which I found to be overpriced, considering the photographer's site states $350 for 3 hours. Richard laughed and said the site was outdated, yet it appears on the client list with a current " 2020 - hosted by YWG" I was repeatedly told that the money I paid had been spent, and there are no refunds. Because YWG had provided me a "completed" custom website. As such I requested a copy of the "invoice", and subsequently did my due diligence on the process of web design. I was charged for: 5/18/20 - 5 hours of script installation into the Content Management System (CMS) - $500 - Which 3 web designers have told me that it would take 1-1.5 hours at the most to load basic data into the CMS - I'm also not sure this happened since they had forgotten about me and the project until I contacted them on 6/18/20 5/20/20 - 1 hour for Domain Setup or Acquisition - $100 - This never happened. Until 10/30/20 my site was still untouched on GoDaddy.com. 5/30/20 - 4 hours of Layout Integration - $400 - Which I have been told by each of the 3 developers that loading the template I choose into the system wouldn't have taken that long since it's a pre-scripted, and I only wanted to change the colors. The layout of the template wasn't actually touched until August. Again the dates seem off here since they had forgotten about me and the project until I contacted them on 6/18/20 7/30/20 - 3 hours of Content Integration - $300 - Which I'll direct you back to the conversation with Richard in which he told me that the developer copied and pasted into my site. I'm not sure what else to say at this point, besides reiterating how bad this experience has been and how promises that were made were not kept. I don't like that they continue to blame and bully me for their lack of communication and service, and refuse to provide a refund.

Your-Web-Guys offers first class customer service and provides a top quality product. Very responsive to all questions, concerns and changes that are needed on our website. Awesome company to work with!

Great pitch, Richard said we strive for the long term business that's why we only charge 60 a month. I was on board till the hidden fee of 999.00 to "transfer" the website to those servers. I guess they don't really want that long term business after all.