Variedades Grindy & giuliet

After a year and a half of experiencing this company's internet service, there hasn't been two or more consecutive days that the internet has consistently worked strong, and solid all day and night. In fact every night for the past several weeks, around midnight it loses signal all together. Calling and reporting the issues does not help, because there is always some excuse they have for the lagging or non-existent signal. Unfortunately they have a monopoly on my area, and there are no other providers available. But that fact should not excuse their blatant lack of concern for the quality of their service and products.

I am a computer networking professional and they are the only "local" provider in the area; absolutely horrible service. Download speeds are very inconsistent and are rarely above 1.5 mbit. Uploading is even worse. The technicians that come out to service are great, the owner (Joe Kelley), on the other hand, has done nothing to fix the service in the past 3 1/2 years. I've just disconnected my service and am using my cell phone data plan instead. My cell phone bill went up $35/month, but now I'm not paying ETDSL $55/month any more.

Been a customer for years, and originally the company performed very well. However, in recent history it seems as though they have expanded their client base to the point where the service is unreliable. To the point (currently) in terms of what you can and can't do with the service (at my location) 1) Forget playing online games in real time (the system will lag making games unplayable) 2) Watching Netflix is sometimes impossible or taxing, to say the least 3) Checking your email is usually no problem.

I'll start by stating we have had the service for 3 years now, and until around October/November of 2020 always found a fast response when the outages occurs. However, since that timeframe they have "upgraded," and we can't stream 2 t.v.s, or use a laptop, WiFi on my phone, and a t.v. at the same time. We used to could have 2, or 3 devices on the service at once. No longer. I've called for months to complain. The resolution has always been we will have the service man look into it. Nothing has been done. This past month I raised heck about paying for a service that has slowed down either further, and was given a $20.00 credit on my bill. Here it is on Super Bowl Sunday, and we have no service. It was out at 5:45 a.m.I waited until now, about 9:30 a.m. to call, hoping they were aware of the issue, and no answer of course. You can't leave a message, or given another number for outages. This is an absolute shame. It is unfortunate that they are were the only option, but I was told we can now get service through Livingston Phone Company in Leggett. I will be calling them tomorrow, and streaming on my cell hotspot today. The office staff is friendly, and so is the tech when he comes out. Overall, the "upgrade" screwed y'all. I wish it was never done, and service was more reliable.

As a business owner, I rely on internet to connect with clients. There is NEVER a constant with this company. Several times a month, I have to call in and tell them that my internet has gone out. And there is never any compensation for lost time. I pay the same bill, month after month, service or not. They are very friendly, but unreliable. They are the only choice of providers where I live, so I am forced to use them. I find that to be the truth with anyone that has an account with them. If other choices were available, they would be out of business.

Been using East Texas dsl for 2 or 3 years now, it has peak times. Most of the time it's very slow, but at times I can get up to 6 megs. Usually during the day time hours and evening hours it's very slow. Only early in the morning is when it works good and you can get up to 6 megs. You can tell the company has a hard time delivering the high speed to all the customers when more people start waking up and using the internet. Apparently they don't have enough bandwidth for everyone to share at peak hours of the day. The reason for the 5 star rating is because I live 13 miles from town and there are only very expensive providers out here like wild blue that have "caps" on how much downloading you can do. East Texas DSL delivers a decent speed to you for a very reasonable price and you get unlimited data usage. That's right... NO CAPS. The internet usually always works for checking email and just looking at facebook. But if you're like me and like to watch news and movies it doesn't work for that all the time. Also the technicians are reliable and always come out when I need them to work on it. When they come out my internet always works better when they leave. They do a good job of keeping my service running. Now days old people love chatting on facebook all day and playing games on facebook, I live in a retirement town so that's why during the day it's so bad here.

We live in a rural area and its great. I have a lot of devices (phones, laptops, smart home, etc.) and the speeds remain great. We can stream TV, YouTube, Netflix all well. It's all we have in my area and I'm happy East Texas DSL is here!

I have lived in Livingston for a year and heard about all the problems with internet service. I gave East Texas DSL a try and found it to have excellent service. The people have been very courteous and helpful. I recommend that you give them a try.