Hi-Tex Solutions

Great service and fast responses. They did a review of my computer system, and they helped me set-up a back up system and a security system that would fit my needs (and price range) perfectly. They are very patient and explain things well! I highly recommend them! And they work remotely so you do not have to be in San Antonio to use their services! Win-win!

A home computer can be like a member of your family. It houses your memories, your data, and access to all the details of your life. When something happens to it, just like a loved one, you want the most qualified person taking care of it. I recently had an urgent computer issue. (Urgent because it's college finals week and I had major assignments due in just days!) A new computer wouldn't do, weeks and years of research were stored on this one. Googling didn't get anywhere, help from family and friends fell short, and I knew I didn't want to turn it over to a stranger at a big box store. (Does that guy really know what he's doing, or is he just filling in from another dept?? How long would it take? How much would they charge?) I found the answers that I needed when I called Hi-Tex Solutions. I liked them because they're locally owned and after speaking with them, instantly felt confident in their ability to help. A knowledge expert helped me to troubleshoot remotely over the phone. When the problem was discovered and they needed to work on it in person, drop off and pick up was seamless and it was (miraculously) fixed and ready to come home the same day! Hi-Tex Solutions brought me from the absolute desperation and devastation you feel when your trusted device stops working to the absolute relief of knowing that it's going to be okay. I can't handle doing business with a company that doesn't sound like they know what they're talking about, requires expensive diagnostics, or is just constantly up-selling. Just like my car, my health, and other important facets of life, I need someone I can trust when I have a problem, who gives an honest opinion without over-inflated estimates, and who cares about the outcome as much as I do. So grateful that I found them and will definitely do business again!

Hi-Tex Solutions helped solve our business issues with ease and terminology that didn't require a technical degree to understand! Jason was very patient in explaining not only the processes we would need to implement but also the materials, time and different options. It is refreshing and gratifying to know that there are businesses that are IN business to really partner and help you. Thanks HI-Tex Solutions! We will definitely be using you again!

Fantastic! Working with Jason has been great. We initially scheduled an appointment for networking help and cyber security. On the day of his first visit we happened to have a fraud attach on our business accounts. Jason stepped in and helped with locking down our email and network. We are now setup with a managed cyber attack program. Thank you REB

Jason has always been fast and fair in helping our small business. He's very knowledgeable and I'm more than happy to highly recommend him for all IT managed services.

Hi-Tex Solutions is always very responsive to our needs! Jason and the gang does great work at a fair price! I would highly recommend them to anyone in the need of computer services.

I was scheduled for a repairman to diagnose several commercial printers at 1 o'clock. The printers were located at a storage unit that I had to wait at. No call no show, so after calling the secretary to have the tech call me, I was told his ETA would be much later, which caused a major inconvenienced as I had rented a forklift for $600 and to move around the printers and would be charged a few extra hundred dollars for being late on the rental due to the tech's tardiness and disregard for punctuality. Very disappointed with the unprofessionalism considering this was by no means a free estimate, it was $175 for the first hour and $150 every hour after that. To top it off I was denied a discount for the major inconvenience and inconsideration.

These guys have really helped out our office in becoming more up to date with hardware and better HIPAA compliant. They are very easy to work with, friendly, timely, and know their stuff!