WestHost

Wish i could give zero stars. Used to be a good host, but went to a really bad one. My website got downgraded (!) to a very slow server in England, for 6 days none of my support tickets even have been opened. Support chat kicks me out every time ( tried for 1.5 hours). So, basically, there is NO SUPPORT

I have been a WestHost client for the last 8 years and their reliability and customer service has gone downhill in a big way. My site has been down for more than 24 hours on more than 3 occasions in the last 6 months. Their customer service is the worst!! Very rude and condescending. If I could give them less than a one star rating I would. I wouldn't recommend WestHost if they were the last hosting company on earth.

I was a WestHost member for 10 years. But then the server on which my 14 websites were located went down including it's redundancy (or perhaps they had no redundancy). They claimed they restored all accounts to the new server from backup. However, none of my sites were ever copied over. I had to call them and wait 20 minutes to get someone to actually restore my sites (which they had publicly told everyone they had already done). Then I later discovered that all but 5 of my email accounts were also deleted and not restored. I cancelled my account but they would not refund any money that I had paid in advance. I don't know if there was a change in management or ownership, but their customer service just took a nose dive.

Just canceled my service with them and was shocked how little they cared. The entire issue was that I could not find a web developer that would work with them and was asking to a referral so I could get my site built and they said "I just handle customer accounts I can't help you" I asked if they could go ask a supervisor so I wouldn't have to cancel and he said "they wont be able to help you either."

I wish I would have read the reviews before I signed up with them. I like to use try to use local businesses as much as possible but these guys are an absolute joke and are not helpful in any way. I have called several times to get issues resolved and have been told "I don't know know maybe google it and it will help you" Guess what guys google cant tell me why you guys are scam artists all they can tell me is that you are.

HORRIBLE. IF BILL DUE, THEY JUST SHUT DOWN EVERYTHING WITHOUT EVEN A NOTICE SOMETHING IS DUE. EVEN IF ON AUTODRAFT. THEN CANNOT ASK FOR BILL WITHOUT A PIN NO ONE HAS.

Terrible, what a joke. Buch of young kids not taking your living and ability to communicate with your customers seriously. Don't even trust west host with your websites they WILL LET YOU DOWN !!!

In every instance, I have been thoroughly happy with the fast, professional service I receive.