HostMonster

I host dozens of domains, and ten (10) live WordPress sites with hostmonster. From August 17-18, 2023 the WordPress app, Jetpack, has sent me hundreds of emails that my sites all keep going down. Hundreds of emails -- probably 250+ emails. My sites go down and come back up, repeatedly. I did a live chat and the CSR, supposedly named Moahana, absolutely LIED TO ME twice and blamed me for the problems. I provided a screen shot of the emails and asked her to escalate the chat to a manager and she ended the chat. I know moving all my domains will be a pain, but I am absolutely done with Hostmonster. I hope the next potential customers comes here and sees their 1.8 / 5.0 rating and moves on. Let the market vote with their wallets.

I have been a customer for more than 10 years. The quality of their service is absolutely terrible. They have serious technical issues that they have refused to rectify for years and it has come to a point where working with Hostmonster is no longer viable for us. Their support and service is terrible and continues to decline. My advice is to find another webhost, ANY other host. If you cant find one, start tacking paper flyers to telephone poles, it would be money better spent. At one time they offered a quality product and because of that they grew and prospered. Today, they acquire the well-performing competition and decimate their support and service, leveling the playing field down to the absolute bottom. As of today, after hours of phone calls, and numerous emails, I'm firing them and going to a company which appreciates my business.

As a website developer and online marketing guy I've used several different hosting providers over the last decade or so and I've had an on-going love hate relationship with Hostmonster for years. I do have to admit their servers have been a lot more stable over the last 2 years. (in 2015 there was a lot of downtime) And as for their customer service the reps always seem to do their best when it comes to helping us with migrations, databases, email, etc.

If you're wondering if their service is just as bad as everyone says it is 'now' It is. See also, they are owned by bluehost. The UX for fixing issues or navigating within their interface is awful and often creates loops that crash their website. It would be forgivable if it wasn't for their slimy pricing practices. I used to refer them as my hosting service of choice, because they were 'cheap', never again.

They have to be the worst host we have ever used. Our site would constantly be down for seemingly no reason. No support, and all overseas support with serious competency issues. Avoid at all costs. There should be a "no star" option on this review, as 1 start is too many.

RUN! I wouldn't I wish I could give lower. I've been with this company for well over a decade and they used to be great. I used to recommend them to clients because of their excellent service. That is no longer the case. Now I've gotten a ridiculous renewal rate that is higher than even the site says is their regular price. And now they force live chat (in India) and no longer post the phone number. And all I get is "sorry for this inconvenience and how they've invested a lot into infrastructure and support? Really I used to call easily and get through with domestic support quickly. Now you are forcing live chat that is outsourced? If that wasn't enough my renewal was upgraded to the highest plan. And then they block access to my files without sending me notifications of and then charge me to get access to them. Seriously?

I am having an issue that Host Monster will not do anything about. The issue is that a month ago we were sold moving to a static IP to improve the performance of our site and to move to a https site which google would like more. Since we made the transition, the site goes down constantly. It went down and up 5 times yesterday! I was told by a level 2 rep last Monday that it was costing Host Monster every time we were calling and that we should just down grade back to what we had because she could not tell why the site was having problems and it would be cheaper for Host Monster if we would stop calling. I asked what benefits were there to being with host monster if you could not fix the problems and she said because we offer cheap hosting.

Horrible company! Have been a customer since 2007 and tried to change contact email on a domain that I've had on my account since 2008. They kept making me jump through hoops for 3 weeks only to inform me that they needed "additional proof" that I was the owner of the domain. Hello? Check your records! I've renewed the domain for the past 8 years with Hostmonster! RUN, don't walk from this company. SO NOT WORTH the frustration and wasted time trying to resolve a simple request to change an email address.