Executech

I've been a client of Executech's for over 10 years. Over the last 9 months I've never been treated so unfairly. I've been billed and billed for hours not completed. Given nothing but excuses as to why I don't matter to them and ultimately, even unfairly treated in our exit / termination. (took them 45 days to even transfer all licenses etc to my new provider given them nothing but excuses as to why it took so long, all the while continuing to bill me. Sad really because the old ownership would have NEVER let this happen. Potentially new clients beware. The saga continues, 2 months after my above review I still can't get anyone from Executech to call / problem solve my concerns. They still are over billing me for services that were terminated 4+ months ago. (I can't move my Microsoft accounts over and HAVE to keep them there until February so they keep just throwing this stuff on my autopay that I can't turn off or else I lose my Microsoft accounts) Not sure how anyone would use these guys. Pretty sad to see considering I've used them for 10 years. Still disappointed.

As a long time client of Executech, it is very disappointing to see how things have evolved in the past couple of years. They are far too big to care or be able to provide an acceptable level of support. Tickets take days to get a response, that is if they dont close your ticket first with no response. Offboarding them and shifting to a smaller MSP that could provide us the attention we needed was something we wish we had done sooner.

Bryce was great to work with. Accommodating and helped solve my laptop issues on my schedule. Definitely A+ service

Robert is one of a kind. His ability to communicate and complete are one of his superpowers! Thank you Robert for being so reliable. xo

Always have great experiences with their IT service department. They are fast to respond and patient with my frustrations, and always get my issues resolved. Shoutout to Kenu on my latest ticket his customer service was everything I could have asked for.

I was a client of Executech's for over 15 years and never had any problems when it was run by the founder. Recently, I've had nothing but problems beginning with my email not letting me email to any "gmail" emails without them being returned. Ridiculous this was even an issue and even more ridiculous that I was charged every time I called to fix this! I also received an email that looked like spam telling me I needed to change my password. In the 15 years I've been a client I had NEVER seen this so I ignored it and then was locked out of my account. When I called tech support it took less than 5 minutes to resend the email and I was billed $60. When I called billing to question these charges I was promptly dismissed and told there was nothing they could do. Executech made it VERY clear they did not care to have my business so I happily moved on

Immediate feedback and support from the team. Mark got my phone email up and running in under 10 minutes. Thanks guys!

This used to be a really good company to work with but since the guy that started it sold to the new owners the service has really declined. I would not suggest anyone with computer needs use this company, your money for you IT needs for your company would be better spent with another company. They are only interested in upselling you more service instead of fixing your issue and charging you for that one service.