Dominion Dealer Solutions

I honestly do not know how there are so many great reviews. Support for VINMOTION product is almost as dreadful as the music on hold and the product itself. Executives choose not to notify customers of a business impacting critical data feed outage lasting for four days with zero accountability, no communication, no updates, and no estimated up time while they send out internal communication to employees. Dealer customers left to figure out there is a problem then try to determine where the problem lies and then call in to get the run-around from level-1 support already aware of the issue that is described as "system wide". You get what you pay for.

Dominion Dealer Solutions has been key in helping us double our reviews over the last year as well as increasing our overall ratings across the board! Marissa Lober has been our representative and she is very responsive to all of our reputation needs. She is quick to give advice in those tough moments when you get a negative review and need to know how to best handle it. Dominion is an inexpensive way to stay proactive in managing your reputation management.

All our dealings with Dominion Dealer Solutions have been positive and productive. They have great products and all their staff are very knowledgeable and a pleasure to deal with. Most of our communications has been with Cathie Anderson, who is wonderful in all aspects and has provided us with great ideas for our business. I highly recommend them to other businesses and plan to be a customer for a long time.

Dominion's Prime Response Reputation Management tool is amazing. We started using it for our Chevy store when GM made us aware of it. I worked with Adam Beer for a few months going over the stats and I was so impressed I then decided to sign up the rest of our stores in our Auto Group. I was very impressed with how the product worked; it's always hard to get customers to write a review after they get so much paperwork thrown at them during their delivery, and half the time our staff are so busy during that time of delivery that they forget to ask. This tool helps us get the reviews our sales and service staff deserve after all of their hard work they put in! It's so easy for the customer when they get the email, and incredibly easy for me to see it and respond right there in Prime Response's dashboard. Not only is the tool effective and easy to use, but Adam is so helpful and always there to take my calls and emails when I have questions. We go over everything on a regular basis and he always has tips for me to help make the most out of our subscription. I can say that we are very happy customers and thankful for Adam and Dominion!

Adam Beer has been an outstanding representative, and I am very happy with the service offerings that Dominion Dealer Solutions offers for the organization I work with. The feedback options are by far the most beneficial, especially for an organization that utilizes a variety of different 3rd party networks. I would recommend this service to anyone and everyone!

All of the people we have dealt with at Dominion have been very professional and on point with our different needs. As we embark on our journey with General Motors Reputation Management program I would like to give a special thanks to Phillip Moore and Adam Beer. They have both taken what looked like a painful process and simplified it. They were both quick to respond to any questions that came up and made it a seamless process. We are looking forward to a lasting relationship with Phillip and Adam and the rest of the staff at Dominion. Bill Bloom Dealership Relations Manager

Dominion has been very helpful with all of our website and email marketing for our Toyota store. Our reps our wonderful and Lauri, our Digital Marketing Manager, is simply great. Anything I need, whether she can handle it herself or not, she will be sure to answer my questions and get the issue solved. Our dealership is happy with Dominion and their services. We are also very lucky to have Lauri!

I first came in contact with Dominion Enterprises many years ago through Dealer Specialties. They took photos for all of our inventory at all of our stores. Don Troutman and his crew did excellent work. Then I had the chance to work with them on several other projects and got reacquainted with two of the very best of the best people who are at the top of their game. Nicole Case and Amy Peck who I had originally gotten to know through Reynolds and Reynolds / Naked Lime Marketing. It is the people and their service to the customer that make this company great. Yes I would highly recommend them